Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I tried to extend my policy by 2 days to cover a later return but was told I could not because it was already the first day although we hadn't departed yet.
I was grateful to get coverage
On March 6, I called to tell them that my husband was in the hospital but I've never heard back from them.
Filed my claim today for flights, food & lodging. I had a great cover letter all prepared but forgot to attach it. Now, when I go to my claims on their website, I can't find my claim to add the cover letter. Very frustrating.
I sent a message to them so we'll see what happens.
Called and was directed to their website. Haven’t filed the claim, but would have liked to converse with someone regarding questions other than just being directed to the website
Easy to work with.
The definition of what constitute an illness is not specifically delineated in the coverage documentation. Any type of mental illness is also not recognized or stated for non coverage in the documentation provided by IMG. Almost a medieval view of what constitutes an illness . I would not use IMG again.
When I purchased the policy, I immediately realized I had made a mistake. I called IMG and was surprised to get an agent right away. She was extremely helpful and I was able to make the modification with her on the phone.
IMG claims is unresponsive
Review Updated: 04/08/2024
Reduced my damaged bag claim by half because I don’t have a receipt for my bag
Your website indicates that your confirmation of my claim would be sent within three business days when I did not receive it I called customer service and they are now saying 30 to 45 business days. This is too long for a resolution. And your website needs to be corrected.
Still awaiting resolution.