IMG Travel Insurance Reviews

I was confident in answers the IMG representative gave me.

I went to medical due to a severe soar throat and congestion. They took a Covid test and then I went back the next day to have them check it again. It was acute nasopharyngitis. How do I submit my bill to you.

I just submitted more paperwork to support our claim. It's for $702, due to John Cappert not being able to scuba dive the last 4 days of our trip. He contacted a UTI, and the only medical personnel at the resort was a nurse, who wasn't any help. When we returned, he went to urgent care and received antibiotics to treat the UTI.

Called claims & was told it would be denied since I had received a partial reimbursement from travel agency. That I could only be considered for reimbursement after I returned the $ to travel agency, as I could I only be reimbursed for the full amount - but that didn’t guarantee my claim would be honored. When I asked where on the policy it stayed that, I was directed to a couple different possible page #’s. NONE of which said that.

It was good

Had a question about policy and it was answered quickly.

The insurance was easy to buy and I appreciate the support the company provides.

Very good service.

The claim online was not useful, so I had to call IMG for further assistance. I received a PDF to fill out but I had to file the claim online again. The claim was denied even though the cancellation reason was very obvious and that the trip could not have made. I am pursing to escalate and request reimbursement.

I contracted COVID in Spain and was in Quarantine for five days. I called IMG helpline when I got sick and got useful information that I needed a formal COVID test. I filed a claim when I got back and the payment was in my checking acct. promptly after getting the claim approved