IMG Travel Insurance Reviews

Fortunatly we did not have to use the insurance but it was reassuring to know we had it if needed.

Not satisfied with their coverage. The incident happened in the foreign country but the insurance company would not cover the cost for the follow-up/ check-up and care after we returned home back in the States.

N/a

Got Covid just before leaving, had to cancel. Filed a claim, waiting for disposition

Easy to deal with

My companion was ill on our final travel morning. Called IMG and was basically told they don’t do anything unless there it’s a hospitalization. Had to find physician on our own. Missed flight and had to find a flight on our own 2 days later. Claim filed for medical cost, hotel cost during delay and air fare.

We cancelled our trip due to emergency dental diagnosis and surgery the week before the trip. We provided a full explanation of the circumstances, along with specific medical letters and claim forms, fully completed. We had no way to attend the trip as the doctor indicated that no air travel could be used for 4 to 6 weeks after the surgery.
We were efficient in faxing the claim, although the first fax number given to us was not working. I had to call for a working number from your office.
Today, I contacted the claims department to inquire about the status of the claim. I was told simply, it was in process, that it would be 45 business days, or 64 calendar days before we would receive any reply. I was told that our account was gone as we did not take the trip.

Not the most friendly of conversations. Not the best customer service; much different from our past purchases with SquareMouth.

The claim process was extremely frustrating. Though we were clearly prevented from taking our trip due to a hurricane closing our airport and roads to other airports, for which we provided documentation, it was not the “slam-dunk” it should have been. You had our money for months and we actually wondered if you were getting interest on it! We were not informed about what the progress on the claim was unless we called, despite your claims to regularly keep us informed. Even when we called, the status availability was always in another department that could not be called. My emails went unanswered except in one case. It took 43 BUSINESS days for us to be authorized for the full amount. That was absurd in light of the circumstances of a clear weather impediment.

Our Brazil trip had to be cancelled due to an unexpected surgery and recovery. Everyone I spoke to with Squaremouth and IMG was courteous and helpful. We will be using the company again !