IMG Travel Insurance Reviews

I had to cancel for medical reasons - ironically on October 6th. I have filed ther claim and am awaiting the results. I spoikje with IMG staff b y phone and found them very helpful. I do not expect any issues, but the claim is "in process."

Very easy to find and purchase the policy I needed. When my partner was taken ill and could not make the trip, phone advice on steps to take was prompt. Filing the claim was a bit confusing, had some glitches in uploading the requested documents but ultimately succeeded. Currently awaiting action on my claim.

My flight was canceled from Boston to Rockland Me. I had to stay the night and rent a car to get home. All flights on Cape Air were canceled for 3 days. I sent paperwork to IMG a few days later (Oct 8) and have sent paperwork two more times. Still no resolution from IMG. This is a very simple claim with back up paperwork. I just glad I don't have a major claim with them. Still waiting for a response from IMG.

My husband was not able to take this trip but it was impossible for him to obtain a doctor's confirmation of his deteriorated condition due to the complications of dealing with the VA. Therefore we were not able to file a claim for him and lost all the money for the original airfares and his share of the holiday rental accommodation. I went alone so was still insured, but nothing happened to require use of the insurance.

So far it is not very pleasant.

I appreciated being able to speak with a live person during generous business hours. As I has more questions, each person was kind and helpful. I went on my trip confident if I had any further questions or needs I would be professionally served.

Due to unforseen issues with my boyfriend, i didnt have a place to stay, I had to cancel my trip. IMG keeps telling me I couldn't be reimbursed because of a divorce or separation. I'm not married. They have also disregarded every attempt to discuss the matter further so I not only lost the whole trip but the policy cost too. Very very unhappy with this company and their lack of customer service.

The SM website is user friendly and a precise evaluatory tool to assist for best policy. This, coupled with available and knowledgeable Ins agents.

IMG provided exactly the coverage I needed at a reasonable cost. I've learned to not book a vacation without insurance in today's world of uncertainty and nonrefundable bookings! Thankfully, this time I didn't have to make a claim.

Easy experience. Agent helped my modify trip dates.