IMG Travel Insurance Reviews

IMG has terrible support for claims. I had to cancel my entire trip due to a medical reason and the reimbursement process was awful. I would never recommend them. I gave them two stars instead of one because they eventually did pay my claim.

1. The customer service phone support only has access to the same information received via email, which is essentially that your documents were received and what their standard response time is. There is absolutely no way to speak to a person who is actually processing your claim to clarify anything.

2. in my case, they asked for information I already have given them several times.

3. I had gone to urgent care twice the week before I was supposed to depart for my insured trip (I was away from home), and IMG insisted that they needed something from my primary care doctor (whom I didn't have access to while I was sick) in addition to my urgent care visits, which had already documented everything. This is just one example of their unreasonable requests.

4, They only paid my claim after I sent an email threatening to file a complaint with the NJ Depart of Banking and Insurance.

5.They clearly use stall tactics to delay paying claims, including: asking for information that was already given, requiring me to pay for a visit with my primary care doctor two months after the fact, and then waiting a full four weeks after my last correspondence of my threatening letter to pay the claim.
.

We were unable to take the cruise because my nephew passed away on March 14th. I filed a claim on March 21st.

Easy site to navigate. Used squaremouth for third year in a row to buy cruise insurance.

i had to cancel my trip due to an accident. on 2/10/25 i filed a claim for trip reimbursement. each time i submitted the requested information, a week later they would send me an email listing additional information. this has gone on since second week of february. my last sbmission was february 24. i havent heard from them since. i'm definantely not happy with IMG'

All good.

I was impressed with the prompt decision and approval of my claim. I wish I didn't have to file but as horrible as the experience was leading up to having to file a claim, the assistance of IMG helped me put it behind me.

Happy we didn’t need to use the insurance, but an affordable policy that did not make us rethink if we should get travel insurance or not.

First the end date for the policy was incorrect. I didn’t notice it until after we left and they refused to correct it. Second I filed a claimed because I got very sick and required medical attention over a three day period. They refused to accept my documentation. We are continuing to provide the cruise line account statement. Which doesn’t seem to satisfy them. Also. They required an itinerary(why?) and a medical record. The medical center said that the invoice usually is sufficient. I will Never use imglobal again

The IMG website for submitting a claim was not working properly. I contacted their customer service and they confirmed that the problem was on their end. As a result, I had to file my claim via email, which was much less convenient. Not happy about that.

My travel companion fell on ice and broke her right wrist and she is right handed. She was so handicapped with this and unable to travel. I did not want to travel by myself to Costa Rica. We both filled a claim weeks ago. I have called and contacted them several times with no results. The unfortunate part also is I have a policy with them for another trip. Terrible, terrible company. Please help us receive our refund asap. Can I cancel the other policy with them for the other trip with full refund. This is so frustrating and not good for our health. Thank you.