IMG Travel Insurance Reviews

IMG representative was very helpful and very professional. They helped us get the information we needed.

Filing a claim with IMG/i-Travel Insured was straightforward and we were very happy with the final result. It was all handled online and their instructions were clear. While it's never easy to find all the required documentation and scan and upload it, once we did that we got very prompt responses and updates as it was being reviewed. They did ask for additional back-up. Even thought we weren't able to provide exactly what they requested, we provided other info and happily they paid the claim (for one night at a hotel we were not able to use because our airline cancelled a flight at the last minute). We were very pleased with IMG/i-Travel Insured and have already purchased another travel insurance policy with them using Square Mouth.

I filled a claim and it went well. Still waiting to be contacted by IMG.

Made a claim 3 days ago by email and still have not heard back.

I called IMG to increase the amount covered on my policy. The procedure was quick and easy. I do find the IMG web site somewhat difficult to navigate.

I put in a claim to IMG for emergency dental plus one night accommodation fee lost because of the dental. This was JUNE 22. I followed up through July sending the paperwork a few times. I received a couple emails saying they’re couldn’t open the attachment.. I resent the same attachment to myself and to IMG and followed up with calls. I was told it was received. I then randomly got an email saying the paperwork was not received. I resent and called again. August 15 I was assured all was in process. Still no email confirmation. Today AUG 22 I called again and was eventually told it was denied as the dental is only for accidents to your teeth.. not for an abscess. This is in the, very, small print of the policy!
I will NEVER use IMG again. Wasted time, frustrating process, unclear coverage. Make sure you read the policy with a magnifying glass!!!

IMG was very helpful - thanks!
The only issues we had were related to phone contact when we had to reach IMG 24-hour assistance from Europe.
First, we had wait a LONG time to actually get through to someone!
Second, we had to use our daughter's phone because we only had data service. It would have been extremely helpful to have had an option for reaching IMG via WhatsApp, since that app only requires data service for text, voice, or video. Please consider adding that that capability in the future.

So far, so good. Had "simple" claims for medical treatment on board the ship. Also had a more complex claim for delay due to airline incompetence. All I know at the moment is that claims were accepted for processing.