IMG Travel Insurance Reviews

It was fantastic! I have no complaints.

Prior to taking the trip I was diagnosed with non-Hodgkin’s follicular lymphoma. I had to cancel the trip. However, the rental agency indicated that I would receive at least a partial refund. I contacted IMG who advised me to wait on filing the claim that I had 30 days. The rental agency, then told me they were going to refund my money, but have yet to do it, I contacted IMG again to see if I should file the claim or would they be willing to extend the deadline on waiting? IMG has been very difficult to work with my answers are unclear and vague and I’m worried that if the agency does not refund my money as promised it will also be too late to file a claim.
I would love to know what you think I should do. Thank you, Mike.

Great customer service. No claim.

I am in the process of filing a claim now and it is not going smoothly. The claims adjusters have sent a form letter asking for additional documentation as if they never bothered to even review the documentation I had already sent. You cannot communicate with them via email.

IMG has been very difficult to work with. The process to file a claim is difficult, long and hard to comply with. The wedsite at IMG will not save your work which has made it necessary to start the filing multiple times. I will never do business with IMG again. It should not be so difficult to file a claim for a simple flight delay due to weather.

Claim experience has been difficult and frustrating so far.

I did not need to file a claim so my comments are limited to just purchasing the insurance I needed. Squaremouth's website is easy to navigate and customer service was prompt in answering the questions I had. I like that they had several insurance policies to choose from and a comparison tool. It was also reassuring to know that should a problem arise between you and the insurance company, Squaremouth stands behind their products and may be able to help solve the problem.

Helpful on phone pre trip and when we faced delay, hope for same when i file claim

During the trip, my wife (Lorelee) developed a severe case of Vestibular disorientation (Vertigo). She needed medical assistance. We were concerned that we might not be able to continue with the trip. We called IMG to try to get a referral to medical assistance. The first person we talked mainly gave us a legal grilling about how the claim process worked and the forms we would need to fill out. Then we lost the connection. We called back, and the 2nd person had a somewhat more calming approach, but the only referral advice was to contact the hotel concierge service about medical services. Fortunately, we were able to get assistance and we went to a nearby hospital's emergency room. But totally without any assistance from IMG. Right on their Emergency Assistance Travel Card they state:
"Medical Referral: If urgent medical advice or care
is needed, we are prepared to refer you to the nearest
appropriate care facility or provide a listing of available
medical care to you. We can assist with obtaining an
appointment with the medical care provider you have
chosen."