IMG Travel Insurance Reviews

I contracted COVID 2 days before our scheduled trip departure. I am 79 years old, and my doctor prohibited travel to England. I therefore was compelled to cancel our trip and I notified IMG prior to date of departure.

I took action to successfully cancel all hotels, except one, car rental, and airlines. I have filed a claim with IMG for less than $500 for incidental travel events (like shows and SIM cards) on which I could not receive a rebate. I have rebooked the trip and got the one hotel to agree to reschedule at no cost to me. And we have used our airline credit to rebook our flight.

I was able to contact IMG immediately on a holiday and spoke with an agent who sent me claims forms. I have filed a claim, which was received by IMG on June 20, 2023. I have not heard from IMG yet.

I had the misfortune of acquiring Covid-19 while visiting Thailand. This resulted in trip interruption resulting from a 5 day quarantine. I submitted a claim and have since spent many, many hours complying with multiple IMG requests for information. Each time the requested information was supplied, they came up with new and more difficult to fulfill requests. In the end my claim was denied and my appeal denied because I could not supply documentation that I received "a mandatory quarantine order from the local government in Thailand". The order from the emergency room physician was not sufficient. The requirement that a local government official order quarantine is obviously unreasonable and is not consistent with the language in the policy. Unfortunately I have no further recourse.

In summary, IMG will harass you unmercifully for documentation in the hopes that you will abandon your claim. If you are persistent, they will ultimately deny your claim anyway. Don't waste your money and time on IMG travel insurance.

Filed a trip interruption claim. Initial flight delayed. Weather the night before caused plane to arrive late, meaning crew did not have required off time to allow our flight to leave on time. We would miss Al connections, so had to be rescheduled for following day. We missed two days of trip. Many hours spent gathering information for claim. Ultimately, claim ( and appeal ) were denied because plan does not cover “ crew issues “. Crew issue was due to weather issues! I finally gave up. Totally lost faith in travel insurance!

Our trip, paid for in full in November, was cancelled by the provider, Vantage Deluxe World Travel, on May 12, 2023 for a departure date of May 21, 2023. They provided 4 options. We chose a full refund. Vantage has agreed to to a refund of $10,897.00 yet they did not offer us a timeframe to deliver that refund. I have requested a timeframe several times with no commitment.

I believe Vantage has entered into a "cessation of operations" as they have continued to cancel trips. I intend to deliver a claim to you shortly.

Regards,

Robert and Patricia Neidhardt

Excellent assistance with the unique priorities of this policy.

Customer service rep always very helpful

Only interaction with IMG Customer Service was a change in our departure date. Otherwise, every transaction was "5-Starts". What we liked about Squaremouth: the ease of comparing various policies side-by-side and the ease of negotiating the website. Thank you.

Terrible rude person who told me I should have googled img,then I would find my answers in the reviews. I had a rental car that was scratched, so I tried to file claim . I had not informed Avis that I had Img insurance, and according to the rude person, therefor I could not file. Then I got Covid, but because of having taken a home test, she said I could not file. How to file claims need to be better addressed up front!! I thought I had good coverage, but, turns out I wasted my money 💰

This is not in regards to this policy number - it is in regards to policy number TC13983557888 for travel on April 3 - April4, 2023. I filed a claim due to missed travel arrangements due to a travel delay/missed connection. The information required by IMG is beyond ridiculous. They are asking for information which I cannot get from any of my travel advisors and the airline representatives I spoke with stated they had never heard of a travel insurance company asking for the information they are requesting. I missed my connection in Charlotte, NC to San Diego, CA and was put on a later flight the next day. I have proof from the airline that the flight was delayed and that I missed my connection. IMG is asking for proof of "no show" on the connection I missed. If my flight landed after the connecting flight departed isn't it obvious I missed my flight? By missing my connecting flight in Charlotte to San Diego I also did not stay at the hotel, pick up my car and take my final flight the next morning at my destination (San Diego). I filed this claim upon my return and two months later it is still open and they are still requesting additional information. Some submitted information has been requested 3 times. I get emails every 2 weeks or so asking for additional information and the latest request involved information I am not able to get from my travel advisors (airlines and hotel) and a request for information already submitted. When a logical person looks at the information submitted it should be obvious that I did not take my original connection due to airline delay and thus all the travel after that was impacted. I couldn't be on two opposite sides of the U.S. on the same night/day! Will never use this company again!

Experience positive.

The only feedback I have is that I was traveling with my sister who lives in another state and we had to purchase two separate polices.

I also think travel insurance is way to high. Maybe it could be structured by offering a higher deductible for lower cost.