IMG Travel Insurance Reviews

I had a minor medical expense; banged my head on a metal support. I had an ambulance ride to a nearby hospital; they did some tests and determined my vital signs were all good. They put 5 stitches in my head and sent me on my way. I sent them the bill from the hospital. The total charge was $341.99 which I paid with my credit card. Now they want my total itinerary to prove that I was actually there. It is just very "Mickey Mouse" behavior for a VERY straight forward claim!

I sought to insure TWO trips. Initially IMG/Squaremouth listed me as two different accounts. getting BOTH Policies into ONE ACCOUNT was frustrating, difficult and drawn out. Customer Service People seemed incompetent.

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Very helpful!

Their claim process is overly burdensome.

With the insurance one never knows what one has bought until one tries to use it.

Telephone service was not particularly helpful. Online claim process was a little complex, but we managed to submit the claim, and it was approved in about 10 days. We feel the settlement was fair.

We cancelled our original trip, but were able to transfer the policy to another trip. Customer Service was very helpful in facilitating this transfer.

Luggage wheels were damaged by delta airlines had to check my carry on bag.

The delta airlines don't cover broken wheels on my luggage.

Had to buy replacement luggage