IMG Travel Insurance Reviews

Easy to use with many options. Excellent pre-order service answering questions.

IMG was great and very affordable. Customer service agents were very pleasant, knowledgeable and went above and beyond. I will definitely be purchasing a policy in the future.

I filed a claim but it was denied because I didn't explain it correctly or they didn't understand. I filed an appeal on April 27, almost a month ago, and I still don't have an answer. At this point I'd say that travel insurance is worthless. I'm very disappointed.

Difficult to deal with filing a claim for a timeshare rental from a private party. Never satisfied with documentation I have uploaded. Doctors notes emails exchanged between parties for rental trying their best to not refund me the $1600.00 for the room.
No more insurance for me going forward. To many headaches besides my wife’s illness I’ve been dealing with.

I am in the process of filing a claim and am finding it very laborious. I will see how it goes.

Service agent was helpful and very knowledgeable. He was able to review our trip and recommend a few different options, winnowing down the large number of policies available to, one’s best suiting our needs. He was able to assist us without hold times and pauses. He knew the information. He was confident , which made us feel confident with our choice

Have purchased insurance with Squaremouth in the past. The experience has always been positive.

I bought the policy specifically for the pre-existing condition benefit since I have terminal cancer. At one point I thought I might need to cancel so I contacted IMG to confirm that if I had to cancel my trip I would receive reimbursement for my non-refundable airline tickets and they said Yes. Then shortly before the departure date, I contacted them again and they said No, I would only receive an airline credit (good for only six more months) and also I would only receive a maximum of 70% of the total trip cost. I guess it is my fault for not reading the fine print but this policy ended up being useless, especially the airline credit since if I had to cancel, it would be very unlikely that I would ever take another trip like this again, since I am dying. Fortunately I was able to go on the trip but I regret buying the policy.

I recently filed a claim with IMG on their web site using the online portal once I returned from my vacation - IMG has been slow to respond (3 business days) with assigning me a claim number - the IMG website does not indicate that my account has an active or existing claim - although I did receive an email from IMG indicating that they have received the information / documentation that I submitted online. I have sent IMG a secure message requesting an update on the status of my claim. At this time I have not received a status update on the submitted claim from IMG.

IMG processed my claim and awarded a fair settlement.