Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
The IMG web site was set up very good - I was able to get detail contact information for the IMG customer service team. I was also able to access the detailed policy documents that I needed online - very good experience
I’ve used Squaremouth multiple times and have only had to make a claim once. They were fast and efficient and the first and only place I look for travel insurance.
I feel the prices are always better than travel sites offer and you have multiple ones to pick from.
The agent I spoke with was great! She listened to my questions and took the time to explain the policy to me. I have used Squaremouth insurance for another international trip which did involved a claim. Again, the Customer service and follow up was great.
N/A
My husband got Covid on the cruise and had to use medical facility on the ship.
I emailed my son from the ship who called IMG for me. They emailed me the forms I needed immediately. We filled out the forms and have sent them back with all documentation. Waiting to hear back.
I called for the emergency services claim while on our trip and the lady was not at all helpful nor friendly. She then transferred me to the wrong place and I had to be transferred again. She sounded bored with her job and wasted my time. I called for another unrelated claim during my trip and talked to a great claims rep who sounded very helpful. He emailed me claim forms. However, it didn't match up to the claim form for their online entry so I'm not sure which one is right. On the claim page it does not display my existing claim even though I have confirmation they received it.
Claim filed 2 months ago and still waiting. Claim was for ~$108.00. Very dissatisfied!
Review Updated: 01/28/2023
Claim was finally met, but it took 2 months.
Very helpful, customer service...answering quetions. Haven't had the need to use any part of my coverge for this trip but I have another one coming up shortly and hopefully all will go well. If not I am confident that I will receive the assistance I need.
Too expensive
No one contacted me yet.