IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel Essential
I sought to insure TWO trips. Initially IMG/Squaremouth listed me as two different accounts. getting BOTH Policies into ONE ACCOUNT was frustrating, difficult and drawn out. Customer Service People seemed incompetent.
Michael from PAReview Received: June 4, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from IMGThank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.
“IMG policy: iTravelInsured Travel SENo comments
John from OHReview Received: June 3, 2023Was this review helpful?0 out of 5 people found this review helpful“IMG policy: iTravelInsured Travel SEVery helpful!
Leonard from NEReview Received: June 3, 2023Was this review helpful?0 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel LX BasicTheir claim process is overly burdensome.
Ronald from UTReview Received: June 2, 2023Was this review helpful?10 out of 10 people found this review helpfulResponse from IMGThank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.
“IMG policy: iTravelInsured Travel SEWith the insurance one never knows what one has bought until one tries to use it.
Ace from TXReview Received: May 30, 2023Was this review helpful?2 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SETelephone service was not particularly helpful. Online claim process was a little complex, but we managed to submit the claim, and it was approved in about 10 days. We feel the settlement was fair.
Red Sox from MAReview Received: May 29, 2023Was this review helpful?4 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SEWe cancelled our original trip, but were able to transfer the policy to another trip. Customer Service was very helpful in facilitating this transfer.
Lori from ILReview Received: May 29, 2023Was this review helpful?2 out of 3 people found this review helpful“IMG policy: iTravelInsured Travel EssentialYelena from MAReview Received: May 26, 2023Was this review helpful?5 out of 5 people found this review helpfulWe are extremely unhappy with the way our claim has been handled. It's been almost two months since we started and no progress. We've been asked the same question over and over again requesting a refusal from airline to pay us reimbursement for canceled flight. And Vueling airline is not reachable in any way (phone, email etc.) what is confirmed by Expedia who we bought the tickets from.
Devastating experience. If it possible to give 0 stars I would do it.“IMG policy: iTravelInsured Travel SELuggage wheels were damaged by delta airlines had to check my carry on bag.
The delta airlines don't cover broken wheels on my luggage.
Had to buy replacement luggage
Michael from MAReview Received: May 26, 2023Was this review helpful?0 out of 9 people found this review helpful“IMG policy: iTravelInsured Travel SEEasy to use with many options. Excellent pre-order service answering questions.
A F from CAReview Received: May 25, 2023Was this review helpful?2 out of 3 people found this review helpful