IMG Travel Insurance Reviews

Very disappointed with this company. I used them before but this is the first time I called for help. My wife and I both mildly ill in Mexico. We needed medical advice/referral as is listed on our card. We called IMG at around 8 am on June 28. We were told there was no medical personnel available to consult with until after 9 am. They didn’t even ask if it was a medical emergency. There is no point is advertising 24 hour medical service when it’s not. Fortunately it wasn’t a dire medical emergency. I wouldn’t use this company again.

Well satisfied with ease of policy issuance and all customer service reps were friendly & helpful.

I filed a claim on June 1 and am still waiting to hear from you. I have called 4 times and my claim still has not been addressed. It’s caused me great stress and anxiety and I’m incredibly frustrated with the lack of response and attention to my claim.

All Good

My suitcase arrived 5 days into my 10 day trip. Customer service told me I had $250 to buy what I needed until my suitcase hopefully arrived. In my way home, a late flight caused me to miss my connection to Phoenix. I had to spend the night in Seattle. I will be checking with you to see if hotel cost is covered.

Filed trip cancellation its extremely difficult to get a reply and status

IMG finally paid my claim, after more than 4 months, but the experience of working with IMG was a nightmare.
1) Submitting claim documents via IMG's website did not work properly. The file size limits were small. IMG only received some of the documents submitted. The website said no claim existed. On the other hand, submitting claim documents by email worked perfectly well.
2) After submitting all the documents IMG originally requested, IMG kept asking for additional documents every few weeks, prolonging the process needlessly, then taking a long time to review these documents, and then asking for another document.
3) After 3 months of this, IMG wrote in an email "If you no longer wish to pursue this claim, please let us know and we'll update our records". The impression left is that IMG's goal is to exhaust people making a claim, so that they give up.

I needed to adjust the coverage dates and the rep was extremely courteous, prompt, and remained on the phone with me while I confirmed receipt of updated policy. Great!

They corrected a wrong name and early in process answered questions!