IMG Travel Insurance Reviews

Sometimes the information given is different from information when I talked to a different person. Was frustrating at times.

I'm not really sure what trip this policy is for. The last trip we took ended in May 2023. We were scheduled to travel to Europe in April 2024 but had to cancel. That trip was insured by Allianz through the trip organizer. I did have a situation about three years ago involving Squaremouth that wasn't pleasant. Don't really remember the details but it left a bad taste in my mouth. In the meantime we've moved so a lot of those records are gone.

I emailed a claim but did not get a response . I then called customer service and received an email with claim form. I submitted my claim in paper via mail. I did not hear back yet

I sent my claim in by Certified Mail on May 21, 2024. I called to see it you received my claim, but was told that claims mailed in took a lot longer and they didn't know if it had been received .I have not heard from anyone yet. I tried to file the claim on line, but when I tried to enter information a pop-up in red said already entered somewhere. I called and talked to someone, and she spent a lot of time with me trying different ways to get the information entered, but the same red bar kept coming up. She said there has been trouble with that and told me to try it again the next day. I did that and it still didn't work. I have spent hours getting this information together. Please have someone contact me regarding this claim. Thank you

It has been terrible filing a claim with IMG since I got back!
I got sick on the cruise and had to seek medal help onboard, acquiring about $2000 in expenses. I recovered fully, no problem. But to file a claim for medical reimbursement has been very difficult and I still don’t know if the documentation was accepted. I’ve had to call the claim help 4-5 times, spent over 4 hours just trying to submit documentation online! Your app or service is too picky how to receive docs. Very difficult!
First, the online claim app for IMGlobal wouldn’t accept photos of my docs for invoice, medical reports. I’m given only paper docs onboard, so I took photos of everything to submit. I have an Apple iPhone 14. I’ve never had any problem submitting photos online, but your app wouldn’t accept anything, even when I tried to put in .jpeg format too. Ended up after several calls to submit via email, even with problems.
I’m retired as most travelers who get insurance are and not very computer savvy. Then I was emailed the wrong claim forms initially.

Please make filing a claim easier, and acceptance of documentation!

Answered all my questions and concerns about getting the right policy for my trip.

I filled a claim and have yet to hear back. I provided legal documents and have not been asked to provide anything else. The directions said it could take up to 10 business days to hear back, but it has been over that time frame. Customer service through the chat feature was awful. One associate simply ended the chat for no reason and without telling me. I spoke with someone over the phone and she was very nice and tried to help. She told me it may take more than 10 days if they are behind, but that it looks like no further info was being requested from me and I just needed to wait for the approval. I understand this can take time, but more communication would have been appreciated. It would also be helpful to have a more accurate time frame.

Selecting a policy on Squaremouth is an excellent experience as always. Didn't file a claim.

I didn't go on the trip. I called IMG and they have extended my coverage for later this year.

I made changes to my policy 2 weeks before my trip and it was very easy to do! Thank you for your excellent customer service.