IMG Travel Insurance Reviews

I had to make a claim for a hospital visit (food poisoning on my last day of the trip). I was directed to a very clear online form. IMG handled the process and covered the hospital fee. I received update emails as my claim was processed. Very good process.

My main complaint is how long and complex the policies are, and the crazy exclusions, such as eyeglasses. How are you supposed to complete your trip if you can't see? This is/should be a medical necessity.

After purchasing the policy, I noticed I entered the dates of travel off by 1 day. I called to have rhe policy updated. Customer support was extremely helpful and quick to correct the policy as well as I dorm me when I could expect to receive the updated documents. It was a smooth transaction all around.

IMG representative was very helpful and very professional. They helped us get the information we needed.

Filing a claim with IMG/i-Travel Insured was straightforward and we were very happy with the final result. It was all handled online and their instructions were clear. While it's never easy to find all the required documentation and scan and upload it, once we did that we got very prompt responses and updates as it was being reviewed. They did ask for additional back-up. Even thought we weren't able to provide exactly what they requested, we provided other info and happily they paid the claim (for one night at a hotel we were not able to use because our airline cancelled a flight at the last minute). We were very pleased with IMG/i-Travel Insured and have already purchased another travel insurance policy with them using Square Mouth.

I filled a claim and it went well. Still waiting to be contacted by IMG.

Made a claim 3 days ago by email and still have not heard back.

I called IMG to increase the amount covered on my policy. The procedure was quick and easy. I do find the IMG web site somewhat difficult to navigate.