IMG Travel Insurance Reviews

My cruise was cancelled due to COVID-19. Unfortunately a global pandemic is not a reason for getting reimbursed for a travel insurance claim. Luckily all of my costs were refunded by the various vendors. When I spoke with a customer service rep for the insurance agency, they were able to assist me in the process of having my insurance premium refunded.

We filed a simple, straightforward property loss claim buy iTravel took months to handle the claim and then refused to pay without providing any reason. I recommend buying insurance somewhere else.

Our trip was entirely canceled due to countries on our itinerary being locked down due to COVID19. All of our flights were canceled due to travel restrictions between countries.
I am unsure as to the status of our claim. We are currently out over $1400 due to United Airlines refusing to reimburse us for our cancelled flights booked through them.
We have been informed that claims will take much longer to complete due to the burden of COVID19 claims.
If we recover the $1461.64 that we are currently short, we will be pleased with our insurance purchase. Time will tell.

For this claim I emailed itravelInsured and I did get a claim form.

I filed a claim for a November trip. The communications and time the claim took was unreasonable. SquareMouth service rep helped me resolve that claim. I had already bought insurance for this March trip. I am very afraid of how this insurance company will handle the claim. I do know if there is a problem SquareMouth will be there to help me through it.

Unless this claim is handle better I will be looking for other insurance for future trips.

OVER 9hours on hold dropped calls On line was just as bad virus caused a lot of if B UT YOU HADTIME TO RAMP UP I WILL USE U AGAIN

Given the volume of claims and other questions, I guess the response was acceptable. Still waiting to see how my claim is handled. I was unable to find a form on the web site to initiate the claim. I sent email to the address I had and received a reply with a link to the claim form in about a week. Before that, I used a chat to get the link. It is clear that they want to slow down the process.

Customer service related that a claim takes approximately four weeks to complete.

Cancelled trip due to Covid-19. Contacted insurance company directly and they refunded premium back to credit card.

My cruise was cancelled by the cruise line. No we didn’t go. I emailed them to see if I could get a credit towards my next cruise but I did not get an answer.

In fact, this trip was cancelled (by me) only days before departure (thank goodness!).  I was very pleased that I was able to get a rapid and full refund on my cost of the insurance under the circumstances. The person I spoke to was extremely helpful, knowledgeable and pleasant.

I provide this as information for you, not to publish as a review.