Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
100,811
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AVG. MONTH
710
Total Reviews
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SINCE 2016
956
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (956 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    627
  • 4
    152
  • 3
    92
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Told by BHTP that my small claim with full documentation will take 12-15 weeks to settle. This seems unreasonably long.

    MICHAEL from FL
    Review Received: December 28, 2024
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Excellent. I was looking for simple medical coverage for my spouse and I, she for two weeks and myself for about ten days of travel in Italy. We're of a certain age and are able to handle delays, cancellations and other travel issues, but did want something to get us in the hospital or doctor's office door if we took a fall, caught the flue or covid, or experienced any other medical problem. I was not about to pay the $200-500+ that policies covering non-medical eventualities cost. The policies we took out were very reasonably priced, really about the same as the daily cost of medical insurance at home.

    I had a question when enrolling. The person who answered the given phone number after just a few rings was helpful, and took the time to get back to the insuring company with an answer to my question. All for a very low cost policy.

    Best part was, of course, that we didn't need to use the insurance that we paid a very reasonable price for.

    Malcolm from DC
    Review Received: December 19, 2024
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    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I called and talked to a representative who cordially assisted me and my needs.
    Great customer service!

    Dianne from TN
    Review Received: December 12, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    All went well and my agent was very clear and concise in providing me information.

    David from MO
    Review Received: December 12, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Melody from MD
    Review Received: December 3, 2024
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    2 out of 3 people found this review helpful

    Quick process and payment.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My husband and I had to cancel our trip because my mother became very ill and was entered into Hospice. She then passed away.
    I notified Berkshire Hathaway on November 2 that we had to cancel our trip. My husband tried to contact Berkshire Hathaway on about November 16, after my mother died. We left them both of our phone numbers, emails, and
    home addresses. We have not heard anything from them.
    We have been very unhappy with their lack of service. We are only trying to recover our flight costs and rental car deposit.
    We have used Squaremouth before and have been pleased. This is very disappointing.
    Lois Gannon
    Cell: 309-912-0535
    Loisgannon@aol.com

    Dave from IL
    Review Received: December 3, 2024
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    31 out of 32 people found this review helpful

    Review Updated: 12/31/2024

    I’m satisfied with the final result of my claim with Berkshire Hathaway Travel Protection. The only negative in my experience is that it took longer than I expected for the claim to be settled.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Knowing I had recourse if my luggage was lost or we were hit by bad weather was comforting

    Louis from PA
    Review Received: November 27, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I needed to increase coverage and it was a breeze working with Berkshire

    Elizabeth from OH
    Review Received: November 24, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I work in real estate with a Berkshire Hathaway company to I didn't have to think twice before buying insurance. I'll use them again on my next trip.

    Beverly from AZ
    Review Received: November 24, 2024
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Very disappointed that I thought I was sold hurricane insurance and a CFAR policy which I chatted online with a rep through squaremouth prior to purchasing. I assured me that was the policy I needed and we had to leave bc hurricane Helene was coming and we under a state of emergency and Berkshire Hathaway wont pay.

    Teresa from MO
    Review Received: November 18, 2024
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    9 out of 11 people found this review helpful

Last updated: June 23, 2026