Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    No claims needed. Choosing purchase date was confusing for a first time purchaser. We only purchased flight insurance but had to pay based on when we booked our cruise a year before.

    Mary from TX
    Review Received: October 27, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I would recommend your service because your agent was the greatest guy EVER. He was incredibly helpful. I was very nervous about purchasing insurance outside of one recommended from rental agency. As you know there’s been one hurricane after another in Fla & that was our destination. He addressed all my concerns & was as nice as he could be. Thankfully we did not need to make a claim & had a great time. Will def purchase in the future!

    Jeanie from AL
    Review Received: October 24, 2024
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    We reached out last minute to purchase insurance. Everything went smoothly.
    Thanks Debra

    Debra from WA
    Review Received: October 24, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I am in the process of getting all receipts and payments together for submittal to Berkshire Hathaway Travel Ins. So far all is moving well on this claim. We'll see how this ends up.

    Keith from HI
    Review Received: October 22, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    2 months and no resolution to claim because they are too backed up and don’t have enough reviewers. They promise resolution within 10 days but don’t abide by it.

    Kristen from SC
    Review Received: October 22, 2024
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    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Trip was scheduled to fly into hurricane- very clear travel warnings in place. Received minimal assistance from the insurance company prior to travel – they would simply quote the plan to me without offering guidance. Ended up with travel interruption and travel delay. Claim placed after travel. Still waiting for a response three months later. Every time they ask for new information, they restart their two week time clock.

    Steve from KS
    Review Received: October 14, 2024
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    5 out of 5 people found this review helpful

    Review Updated: 11/11/2024

    Claim was handled professionally and staff was always courteous. Only complaint is how long it took to resolve - months. Seems like claim department could use more people.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Customer service promptly answered coverage questions before we purchased. Our flights were slightly delayed but we thankfully got where we needed to be on time and with our luggage. Process to purchase policy was super easy. We did not need to file a claim but we were less worried about trip interruption etc with our plan coverage.

    Brian from FL
    Review Received: October 13, 2024
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    Put in my claim while still on vacation on 9/30 and have heard nothing from the company. Hoping to hear something from them soon at least stating they are working on the claim.

    Charity from PA
    Review Received: October 12, 2024
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    The travel assistant was friendly and quite helpful. Her name was Kenzie.
    Our vacation went well with no incidents. Thank you for peace of mind in case of cancellation.

    Mary from IN
    Review Received: October 10, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Cliff from GA
    Review Received: October 8, 2024
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    3 out of 5 people found this review helpful

    There was a glitch at the beginning. All paperwork was sent and received (we tracked this by sending it certified mail) but, when we called BH for a progress report, they had not updated their system showing they had received the paperwork. We then emailed Squaremouths zero complaint center to ask for assistance and scheduled a call. The day before the call was to occur, we received notification that BH had paid our claim.