Berkshire Hathaway Travel Insurance Reviews

I had questions due to travel that could have been impacted by Hurricane Helene when I called I my questions were answered clearly and with understanding of my situation.

It was easy to buy and inexpensive. Best of all, I didn’t need it.

Was frustrated I had to purchase an additional policy to cover my bike during my travel. Otherwise I had a good experience.

We had a flight canceled which caused a major problem in our trip. When I called for assistance they could not tell me if booking another flight would be covered. This was so stressful. That is why I only gave them 3 stars

Sickness caused us to cancel. Will collect forms for claim in next few weeks

Really nothing else to say. The person I talked to was very helpful and answered all my questions. The quick response through email was excellent. Having this policy gave me an added comfort in traveling. One of my companions did not get the insurance and needed it. This was the first time I have been with anyone who needed to leave Europe ahead of schedule for health reasons. From now on I will always get the insurance.

There is a location in my area, so I figured if I needed any further assistance it would be nice to have one close.

I filed my claim on August 12, 2024. Today is September 23, 2024. The only contact I've received since filing the claim is the auto-reply at the time I filed letting me know it will take 15 days to review the claim.

I have received no contact since filing the claim so I had to call and put in a support ticket. Then I'm told it will be 3-5 business days until I receive a response. So that will be over 6 weeks since I filed the claim with no communication.

While the response of the case worker was prompt and very professional, the claim submission process has been disappointing. I find the lack of communication disturbing and for me, it's unacceptable that I have to wait 3-5 days for a response to a phone call to inquire about the status.

I would have appreciated SquareMouth’s discussion of the various companies from which to het the insurance, or if Berkshire Hathaway was the only purveyor, knowing that. James was very friendly, however, making me feel supported.

At one point I thought I would have to cancel my trip because I contracted Coronavirus. When I called Berkshire about the procedure they said I needed a doctor to fill out a form, which seems reasonable, and also a PCR test. Very few places are doing those and insurance no longer covers it. I understand needing a test perhaps (although if they require a doctors note I don’t see why it is necessary) , but any third party test should be acceptable. The tests at pharmacies are mostly antigen tests and are inexpensive. Require either an antigen third party test or a doctor’s certification. I feel the Berkshire requirements are unreasonable and I wouldn’t use Berkshire again. I ended up recovering enough to go on my trip but thought others would benefit from my experience.