Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,744
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AVG. MONTH
585
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Lite

    Agent was very helpful, price was high but waited too late to get better price.

    Peg from AL
    Review Received: November 10, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very easy claim process. After I filed claim, BHP took care of everything and no further input on my part.

    Forrest from FL
    Review Received: November 6, 2024
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I am still waiting to hear from them on my claim.
    They are not reviewing it yet and not answering my emails.

    Andres from FL
    Review Received: November 4, 2024
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    12 out of 12 people found this review helpful

    Review Updated: 12/03/2024

    It took them a long time to look at the claim and then more time when I sent additional information in for the claim.
    I would probably not use them again.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I had to call Berkshire Hathaway twice to make changes to our travel dates. Agents were very helpful, efficient and professional each time.

    Christine from RI
    Review Received: November 3, 2024
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Did not need to file a claim, but I did have to change the country covered on the policy. The agent did it quickly without issues.

    Stuart from AZ
    Review Received: November 2, 2024
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    4 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claim process was smooth and straightforward. Only “complaint” is that the approval took several weeks (was told it could/would take 4-5 weeks)

    Ken from TX
    Review Received: October 31, 2024
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    8 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I filed a claim and the response letter said it would be reviewed in 11-14 business days. It has been well over a month. I called twice and they said it would not even be looked at until November 11th ???? They said they are still working on July claims.
    This is ridiculous. I feel like I am being given the run around. I sent all requested documents.
    What is the hold UP ?

    Thomas from NC
    Review Received: October 31, 2024
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    No claims needed. Choosing purchase date was confusing for a first time purchaser. We only purchased flight insurance but had to pay based on when we booked our cruise a year before.

    Mary from TX
    Review Received: October 27, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I would recommend your service because your agent was the greatest guy EVER. He was incredibly helpful. I was very nervous about purchasing insurance outside of one recommended from rental agency. As you know there’s been one hurricane after another in Fla & that was our destination. He addressed all my concerns & was as nice as he could be. Thankfully we did not need to make a claim & had a great time. Will def purchase in the future!

    Jeanie from AL
    Review Received: October 24, 2024
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    We reached out last minute to purchase insurance. Everything went smoothly.
    Thanks Debra

    Debra from WA
    Review Received: October 24, 2024
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    1 out of 2 people found this review helpful