Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.
See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.
I am in the process of getting all receipts and payments together for submittal to Berkshire Hathaway Travel Ins. So far all is moving well on this claim. We'll see how this ends up.
2 months and no resolution to claim because they are too backed up and don’t have enough reviewers. They promise resolution within 10 days but don’t abide by it.
Trip was scheduled to fly into hurricane- very clear travel warnings in place. Received minimal assistance from the insurance company prior to travel – they would simply quote the plan to me without offering guidance. Ended up with travel interruption and travel delay. Claim placed after travel. Still waiting for a response three months later. Every time they ask for new information, they restart their two week time clock.
Review Updated: 11/11/2024
Claim was handled professionally and staff was always courteous. Only complaint is how long it took to resolve - months. Seems like claim department could use more people.
Customer service promptly answered coverage questions before we purchased. Our flights were slightly delayed but we thankfully got where we needed to be on time and with our luggage. Process to purchase policy was super easy. We did not need to file a claim but we were less worried about trip interruption etc with our plan coverage.
Put in my claim while still on vacation on 9/30 and have heard nothing from the company. Hoping to hear something from them soon at least stating they are working on the claim.
The travel assistant was friendly and quite helpful. Her name was Kenzie.
Our vacation went well with no incidents. Thank you for peace of mind in case of cancellation.
There was a glitch at the beginning. All paperwork was sent and received (we tracked this by sending it certified mail) but, when we called BH for a progress report, they had not updated their system showing they had received the paperwork. We then emailed Squaremouths zero complaint center to ask for assistance and scheduled a call. The day before the call was to occur, we received notification that BH had paid our claim.
I had questions due to travel that could have been impacted by Hurricane Helene when I called I my questions were answered clearly and with understanding of my situation.
It was easy to buy and inexpensive. Best of all, I didn’t need it.
Was frustrated I had to purchase an additional policy to cover my bike during my travel. Otherwise I had a good experience.