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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Prior to my trip I became very sick. I was throwing up and feeling very ill. I couldn't get out of bed. I found out I was pregnant. I contacted the insurance company to see if I could cancel my trip and get my money returned. They said that pregnancy is not covered. I ended up canceling my trip and lost almost $2800. What is the purpose to pay for travel insurance if all they do is deny coverage. I will never purchase travel insurance with this carrier again.

    Very disappointed

    Ashley from NJ
    Review Received: July 24, 2024
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    13 out of 15 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Easy and person on the phone was very helpful in getting me the quote I wanted

    John from OH
    Review Received: July 22, 2024
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    The customer service lady was very informative and patient with my first-time-customer questions.

    Ruth from NC
    Review Received: July 17, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I am waiting on my claim

    Vidal from IL
    Review Received: July 17, 2024
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I was flying into Cancun for a wedding right when a hurricane was hitting. I was afraid we needed to cancel our trip. When I called the agent told me I’m not able to, since we have to wait for the flight and the hotel to cancel our trip. We ended up going and the hurricane passed. Next time I know which insurance to get. I just wish I was educated a bit more in which policy does what. Either way, I’m happy I purchased!

    B from UT
    Review Received: July 16, 2024
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    5 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I was well impressed with my experience buying travel insurance. It was my first time doing so with this company. The price was great, the application process couldn't have been more straightforward, and when I had to contact customer service during my travel, I was connected quickly to a knowledgeable agent based in the U.S.

    Monakos from IL
    Review Received: July 15, 2024
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Customer service was very vague and couldn't give much advice, only assistance on how to file a claim.

    Kristen from OK
    Review Received: July 7, 2024
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    5 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Best bang for the buck. Have had a claim in the past which was handled easily, but not this time. My go to for travel insurance

    Dennis from FL
    Review Received: July 7, 2024
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    My son injured his toe quite severely on our trip. I called and was given all the information I needed and was approved for medical care while in Portugal. The closest hospital was a public hospital and they were able to care for him sufficiently and did not take insurance, so we did not need to pursue the claim any further. However, I have no doubt that the agents would have worked with me to help me through the whole process if we would have needed to submit a claim.

    stephanie from WI
    Review Received: July 6, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I was on layover in Egypt air and someone pretending to be Egyptair representative charged $335 on my pay pal account

    Barbara from DE
    Review Received: July 2, 2024
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    0 out of 14 people found this review helpful