Berkshire Hathaway Travel Insurance Reviews

I filed my claim on August 12, 2024. Today is September 23, 2024. The only contact I've received since filing the claim is the auto-reply at the time I filed letting me know it will take 15 days to review the claim.

I have received no contact since filing the claim so I had to call and put in a support ticket. Then I'm told it will be 3-5 business days until I receive a response. So that will be over 6 weeks since I filed the claim with no communication.

While the response of the case worker was prompt and very professional, the claim submission process has been disappointing. I find the lack of communication disturbing and for me, it's unacceptable that I have to wait 3-5 days for a response to a phone call to inquire about the status.

I would have appreciated SquareMouth’s discussion of the various companies from which to het the insurance, or if Berkshire Hathaway was the only purveyor, knowing that. James was very friendly, however, making me feel supported.

At one point I thought I would have to cancel my trip because I contracted Coronavirus. When I called Berkshire about the procedure they said I needed a doctor to fill out a form, which seems reasonable, and also a PCR test. Very few places are doing those and insurance no longer covers it. I understand needing a test perhaps (although if they require a doctors note I don’t see why it is necessary) , but any third party test should be acceptable. The tests at pharmacies are mostly antigen tests and are inexpensive. Require either an antigen third party test or a doctor’s certification. I feel the Berkshire requirements are unreasonable and I wouldn’t use Berkshire again. I ended up recovering enough to go on my trip but thought others would benefit from my experience.

I was not aware I could communicate with someone.
The message I fid receive was to allow BHG time to go over what was submitted. It's only Bern a few days so I'm still waiting to hear from them.

It's been weeks, MONTHS actually, since I started my delayed bag claim with BHS. I have provided them with everything they asked for immediately... this is a $200 claim on my small policy. They have NOT been up to date or active. I am constantly chasing them down.
I will also be filing some simple medical claims which happened on this trip, and I am NOT confident they will be forthcoming and handle this appropriately. It has NOT been a good experience.

great experience - as always. selection tool is awesome - with clear explanations of the features. provider choice is great. purchase experience and interactions with the customer service staff are always pleasant.
i've purchased trip-specific insurance thro them 10+ times - and expect to keep doing it for all my future trips.

The policy coverage was fairly clearly stated and easy to understand, and it was easy to reach people by phone or email. Claim response has been a little slow.

The customer service was excellent.

So far I am not satisfied with Berkshire Hathaway Travel Protection. While my particular travel issue appears to be covered (remains to be seen what challenges I face during the claims process, which is just starting), the lady who took my call told me it will be a month (20 business days) before an examiner is even assigned to my claim. This delay is egregious and will definitely impact my thinking on which travel insurance company to select in the future when planning a trip. Luckily my claim is only modest and I'm not in desperate need of the unplanned expenditures from a covered travel event--if I was more dependent on this reimbursement, a month's delay before my claim is even reviewed would not be acceptable to me.