Compare Berkshire Hathaway Travel Protection Plans in Just A Few Simple Steps
Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.
See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.
I only picked this company because of their name.
We filed a claimed after we got back from our trip due to medical emergency for my brother who went on the trip with us. No one told us that we had to have prior authorization to show his tooth was bad, (he needed a root canal), nor were we told that we had to file a claim on the day that his problem showed up. We submitted the forms but now we have to complete the physicians form when he was having tooth pain, etc,. and cannot because we could not get into a medical emergency dentist due to his insurance. My brother flew home early 6 days due to his worsening condition with his mouth. The rest of the family finished the trip and came home 6 days later and filed a claim 2 days later do to weekend and flight on Saturday. Needless to say, after calling the Berkshire insurance, it has been a hassle to get any help for the claim.
BHTP is probably the worst travel protection I’ve ever used. I’ve left multiple emails, calls (messages), and filled a claim. It’s been over a month since my first complaint and they’ve never reached back out to me. I will not be using again.
Very professional company. They handled my claim quickly. It was an easy process. They sent a check 2 weeks after I started the claim.
I had to cancel our trip due to Brain Surgery. I had a DBS installed for out of control Parkinson’s Symptoms. Berkshire Hathaway allotted me one year to rebook a trip and use up my previous payment for a new policy. My surgery bills so far total over $106,000. If I book a trip or not, the “ use it or lose it” policy does not seem to matter much anymore. My long recovery period has only just begun.
This is the first time where I had travel insurance and had to make a claim. I was a little leery by the process, but it was rather seamless. I'll use Berkshire again. Thank you!
Got hit with covid approx a month ago and spoke with someone at BH about support. They may have tried to help & stated I would receive a call back. I received no follow up call or support from your offices
Review Updated: 09/14/2024
The process begins when one first reads through the literature provided by the insurer. Once an insurance carrier is selected I did get the opportunity to review material, guarantees and on-line contracts that I intended to purchase. Words carry meaning and hopefully are backed by an institution with integrity but I believe that was not the case in my situation. Could I have made a mistake, misunderstood what I was purchasing? Sure. Should I need a legal scholar to review insurance docs from your offices? Well, I have learned that that would be necessary. Will I avoid Squaremouth in the future?
I've been "sitting" on a response to your decision for way too long and apologize for that.
Is one star too high of a satisfaction score? Ubetcha.
I do not know how your group handled my claim and I am simply disappointed by your response.
Person who helped me at customer service was very knowledgeable and helpful. Excellent customer service and ease of purchase.
Extremely easy
I reached out to them on a Wednesday morning regarding my daughter being sick. They had to call me beck several times regarding what I needed to do. I ended up borrowing money from my grandfather to get us to a larger city, pay for a doctor, and get new tickets home. After we saw the doctor on Thursday, I submitted all the receipts. Friday morning I was contacted to have the doctor fill out a form, we were on our way home on Friday. I have tried to reach out to the doc but I'm not sure if it will actually get filled out. I don't know why it wasn't sent to me sooner, since they knew in advance that we were go I ng to be seeking care.