Berkshire Hathaway Travel Insurance Reviews

I had to cancel our trip due to Brain Surgery. I had a DBS installed for out of control Parkinson’s Symptoms. Berkshire Hathaway allotted me one year to rebook a trip and use up my previous payment for a new policy. My surgery bills so far total over $106,000. If I book a trip or not, the “ use it or lose it” policy does not seem to matter much anymore. My long recovery period has only just begun.

This is the first time where I had travel insurance and had to make a claim. I was a little leery by the process, but it was rather seamless. I'll use Berkshire again. Thank you!

Got hit with covid approx a month ago and spoke with someone at BH about support. They may have tried to help & stated I would receive a call back. I received no follow up call or support from your offices

Person who helped me at customer service was very knowledgeable and helpful. Excellent customer service and ease of purchase.

Extremely easy

I reached out to them on a Wednesday morning regarding my daughter being sick. They had to call me beck several times regarding what I needed to do. I ended up borrowing money from my grandfather to get us to a larger city, pay for a doctor, and get new tickets home. After we saw the doctor on Thursday, I submitted all the receipts. Friday morning I was contacted to have the doctor fill out a form, we were on our way home on Friday. I have tried to reach out to the doc but I'm not sure if it will actually get filled out. I don't know why it wasn't sent to me sooner, since they knew in advance that we were go I ng to be seeking care.

I intended to use it but had a question. I emailed twice and it took several days to hear a response. I didn’t use it because of this. I am very disappointed with Berkshire Hathaway customer service.

Our connecting flight was delayed. We weren't sure if we going to arrive before our cruise sailed. I called while waiting in the airport. The staff were very helpful, encouraging, and positive. We DID make our cruise! We will definitely purchase again!

I purchased an expensive policy from Squaremouth. Departure 05/07. First flight cancelled, second substitute flight delayed prior to leaving the airport and could not make connections. I had to drive to a second city to catch the substitute flight to make connections for an international flight and then find transportation back home when no further options were available. Entire flight rebooked for 05/09 using previously paid fare and identical itinerary. Since I left my home to catch the second flight scheduled, Tin Leg refused to grant a waiver to use the policy starting the trip 2 days later and I lost the premium. Booked a second lesser policy with Squaremouth through Berkshire Hathaway because I had only one day to do so. On return trip, checked bag was lost. Arrived home in a small airport with very limited staff. Flight was late and was unable to confirm my bag had been left in Chicago until midnight. Attempted to file claim with Berkshire Hathaway and was told that the policy ended on the stated date of 05/23 even though I was unable to confirm bag delay by then. I did not discover extensive bag damage until it was delivered to me very late in the evening of 05/24. This type of behavior on the part of the insurers is unethical and totally unacceptable.