Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    So far so good.. filed a claim with all the requested information. Looking forward to a positive response.

    Santiago from FL
    Review Received: April 10, 2024
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    1 out of 3 people found this review helpful

    Review Updated: 05/08/2024

    The process went smoothly. I sent all the info requested and in the promised time frame I had my reimbursement in my account. Nice.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I can only speak for my experience of purchasing the Travel Protection, as, luckily, we had a flawless travel experience, and there was no need to utilize the plan. The process of selecting the appropriate plan was easy and straightforward by using the online tools. When I had additional questions - our group of three had people traveling from different states - those questions were answered promptly and thoroughly by a very courteous agent.

    Marina from MN
    Review Received: April 8, 2024
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    3 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Super happy I got travel insurance! I had a big unexpected turn of events when I was supposed to go home and ran out of money. Luckily I had the insurance set and was able to get support from family and friends while navigating how to get back home from across the world. Hope to hear back from my claim soon.

    Ashlan from FL
    Review Received: April 8, 2024
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    1 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Berkshire Hathaway Travel Protection customer service agents are First Class. I called when we changed our Destination last minute from Greece to Spain and I fully expected a hassle......Nope ! They were courteous, friendly and quickly effected the changes I needed. Finally a company who listens and puts the customer first.

    Kurt from NC
    Review Received: April 5, 2024
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I had to interact with Customer Service before my trip was taken. The agent was able to resolve my issue and was and saved me a little money. Thank you very much. If I ever take an extended trip, or for a weekend. I will be using Berkshire Hathaway Travel Protection, for peace of mind. Very grateful 🥰

    Gloria from GA
    Review Received: April 4, 2024
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Courteous claims representatives and efficient claims management.

    Louis from FL
    Review Received: April 2, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Nothing to contribute.

    Andrew from FL
    Review Received: March 28, 2024
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    0 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Overall experience outstanding! Unfortunately we had a medical situation develop that required attention while in Jamaica. Fortunately, the situation was handled and we were able to complete our trip. Upon return to the US, we filed a claim through the BH online process. Within hours a response was received from BH identifying support documentation required, and identified a 15 day window that the claim would be paid. Various means of submitting the documentation were identified (including a direct customer service number if we preferred). We submitted documents via the online process and our full claim was paid within 13 days. Highly recommend BH Travel Protection.

    William from WI
    Review Received: March 22, 2024
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    24 out of 24 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    I filed a claim on March 1 - Berkshire Hathaway had 15 days to review. I heard nothing after 17 days and contacted their customer service only to find out that we were missing a document. The documents requested included "Cancellation Penalties - Carriers cancellation policy (CruiseLine/Tour Operator/Airline) to support on-refundable portion being claimed". We did not use a CruiseLine, Tour, or Airline so I didn't include that document. The instructions could have been clearer, and it would have been helpful to get the information that something was missing when the original documents were submitted

    John from MN
    Review Received: March 20, 2024
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    10 out of 10 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I created and sent in my claim a couple weeks ago but have yet to hear back!

    Michael from CA
    Review Received: March 20, 2024
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    5 out of 5 people found this review helpful

    Review Updated: 04/17/2024

    I would have liked to have received acknowledgement of receipt of information, and also that all requested information was completed.