Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,811
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AVG. MONTH
578
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Customer service very helpful with an error that I made in applying for insurance.

    John from NE
    Review Received: May 13, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Steve from MN
    Review Received: May 13, 2024
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    8 out of 8 people found this review helpful

    My claim was processed quickly and easily. From submitting the claim on line, to notification of approval, to payment deposited in my bank account was completed in two weeks. I was impressed.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    It covers everything we need for our trip. And it’s easy to choose which plan to buy. Everything is well explained.

    Mer from TX
    Review Received: May 12, 2024
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    4 out of 6 people found this review helpful

    Review Updated: 06/09/2024

    Our Trip Interruption claim was denied. Explanation, Cruise Lines
    Mechanical Problems. How can we tell that the cruise liner will have mechanical problems. That’s why we get Travel Insurance. What ever happened to our trip we must have some compensation from the Insurance company. But no, they said it is not included in our Policy that we bought for our Travel Insurance. So Trip Interruption's
    Is not included, please everyone read all the fine prints if all you’re buying is included. No more.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Tried to call the number in the email sent to me and it was not 24 hours. Also tried to file a claim and it tells me my claim number not valid.

    Amanda from AR
    Review Received: May 12, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Filing a claim is not easy - I sent in an email this week but I have not heard back. My luggage was gone the entire time I was in Morocco and I was force to buy all my clothes, shoes, health and beauty for the entire trip. Please review the emails I sent. I can send you the receipts.

    Eden from AZ
    Review Received: May 10, 2024
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    6 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Waiting to see how the claim is handled before sending comments.

    Charles from ME
    Review Received: May 9, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    no i am fine so don't need

    Rajeshkumar from MD
    Review Received: May 6, 2024
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    There was a glitch in making payment and securing the policy but customer service was excellent to get it resolved.

    Katherine from HI
    Review Received: May 5, 2024
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I purchased the insurance then realized I had charged it to the wrong credit card. So I called customer server 10 minutes after the purchase. They were able to cancel the purchase so I could purchase it on a different card. The rep. was very helpful.

    Larry from WA
    Review Received: May 5, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I wasted my time and money buying this insurance that didn't cover for anything.

    CL from MA
    Review Received: May 2, 2024
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    2 out of 3 people found this review helpful