Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,811
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AVG. MONTH
578
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    easy to do. went skiing in japan backcountry and just wanted extra insurance for ease of mind

    Todd from OH
    Review Received: February 15, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Alexandra from VA
    Review Received: February 12, 2024
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    1 out of 1 people found this review helpful

    The claim was straightforward and easy to make, especially when having to deal with personal trauma and a lot of other difficult situations personally. When canceling a trip, this is how you want an insurance claim to go.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The site was easy to navigate, prices were extremely fair. Gave us peace of mind.

    Barbara from FL
    Review Received: February 12, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Joseph from FL
    Review Received: February 11, 2024
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    1 out of 1 people found this review helpful

    Very efficient and processed in good time. Associates on the phone were very helpful. Appreciated the direct deposit feature. Actually tried a competing firm recently due to price, but found your system and processing much easier. Will definitely consider BHTP in the future!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The staff representative
    Answered phone fast, was helpful, knowledgeable, courteous

    Terrence from WI
    Review Received: January 27, 2024
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    7 out of 7 people found this review helpful

    Review Updated: 02/24/2024

    Great experience, swift and expeditious response from Bershire Hathaway that was very satisfactory

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Painfree!

    Joseph from FL
    Review Received: January 23, 2024
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    When calling the number provided it is VERY frustrating to have to click through many steps for 15 MINUTES and then have to leave a message that will not be returned for another 4 days! TERRIBLE customer service.

    Annika from VT
    Review Received: December 14, 2023
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    15 out of 16 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Amy from IL
    Review Received: December 4, 2023
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    21 out of 23 people found this review helpful

    We provided them with all the documentation and now they are asking for it in every single person's name, including the other travelers we were with. I will never ever purchase travel insurance again from that company or go through you as an agent. See attached letter:

    Dear Amy,

    Thank you for the information regarding your Trip Interruption claim. Your claim number is 02586036. Please refer to this number when communicating with us about your claim.

    In order to process your claim further we appreciate you sending the following documentation so that we can continue our review:
    • Travel Documents showing you were staying at the location with Shaiela Bhuiyan, the invoice provided is not in your name. Please provide a hotel invoice listing the travelers staying at the location and a flight itinerary/boarding passes for Shaiela Bhuiyan.
    • Proof of Payment for Krystal Grand Los Cabos Reservation to Resort - Copy of credit card or bank statement/paid invoice
    • Proof of your portion of the Trip payment - Copy of credit card or bank statement showing amount you paid for Krystal Grand Los Cabos
    • Flight Itinerary/Boarding Passes of Flights Actually Flown
    • Original Complete Round Trip Flight Itinerary- Copy of flight itinerary showing travelers, flight information, dates of travel, costs & payments for the airfare
    • Proof of Payment - Copy of credit card or bank statement if not already provided within airfare invoice
    • Proof of Reason - Documentation from the airline stating the reason for delay/cancellation
    Our customer service team is always available to assist you, Monday – Friday 7am to 7pm CDT.

    We appreciate your business.

    Regards,

    Samantha Ramey
    Claims Examiner | Berkshire Hathaway Specialty Insurance
    P: 855-205-6054 Option 2 for Claims
    F: 715-303-6328
    Mailing Address: PO Box 2986, Clinton, IA 52733-2986

    Berkshire Hathaway Travel Protection policy: ExactCare

    Jordan from GA
    Review Received: December 1, 2023
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    4 out of 5 people found this review helpful

    Thank you for helping us through out claim process. And of course thank you for keeping our travel stress free. Very much appreciated.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    ALL GOOD!

    AM from MD
    Review Received: November 30, 2023
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    3 out of 3 people found this review helpful