Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,811
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AVG. MONTH
578
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Everything was so smooth and easy. The price was also very reasonable.

    Laura from HI
    Review Received: November 20, 2023
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    So far, I’ve had excellent service. I am preparing to file the claim.

    Mary from FL
    Review Received: November 19, 2023
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    3 out of 3 people found this review helpful

    Review Updated: 12/17/2023

    Very helpful and very prompt.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claim is still pending

    Stefan from MD
    Review Received: November 5, 2023
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    5 out of 6 people found this review helpful

    Review Updated: 12/03/2023

    Reasonable processing time (about 5 weeks).

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Our trip was cancelled but since we had the 15 day trial included as part of the purchase and were in that time period, we were able to get our money returned without any hassles at all. That was a huge relief and very much appreciated!!

    Quincy from KS
    Review Received: November 3, 2023
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    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    So my flight, on a Sat morning, kept repeatedly being delayed due to technical difficulties. Tried contacting customer service—24 hour—and it said no one was available until Mon morning during reg business hours. Useless! Glad I paid for what I did. In the end, the flight left, just several hours later than scheduled. So, if I needed this insurance on the day and time, it was not available. Pointless. 0 stars for this company.

    Ms B from MD
    Review Received: November 1, 2023
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    16 out of 19 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    If I could give Berkshire zero stars I would’ve. Called customer service and they were beyond insulting.

    Rene from NC
    Review Received: November 1, 2023
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    15 out of 19 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Berkshire representative was easy to work with. unfortunately our trip was canceled due to the unrest in the middle east

    Jennifer from MN
    Review Received: October 24, 2023
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Positive experience so far. I've never submitted a claim before, and had a terrible experience dealing with Allianz on this same matter. Rhonda (claims department) was extremely friendly and very helpful in setting up my claim, making what has already been a stressful travel and insurance situation much calmer. Much appreciated. Claim estimated to take 5-6 weeks due to backlog so unable to comment on satisfaction with policy coverage or completion of claims process at this time.

    KH from IL
    Review Received: October 20, 2023
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I needed to extend my trip for family health issues and made an inquiry about extending my coverage for another week. Although I had no expectation that I could or could not extend the coverage, customer service said they would check with the underwriting department and get back to me within one business day.
    I did not receive any response from Berkshire Hathaway via my requested email.

    Patrice from VT
    Review Received: October 17, 2023
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    My experience thus far has been tremendously positive. We had a very unique injury occur in our trip, so hoping the claims department will understand it and approve the claim.

    Mary from SC
    Review Received: October 17, 2023
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    0 out of 5 people found this review helpful