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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,832
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AVG. MONTH
575
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    I've never had to file a claim before with travel insurance, so I am not sure how long it takes. I hope to hear from them shortly.

    Lisa from WA
    Review Received: September 1, 2023
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    2 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They've been very unsatisfactory. I filed a claim and have been told it probably won't be covered. Terrible service.

    faith from TX
    Review Received: August 30, 2023
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    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    During my recent trip to Europe, my luggage did not make it to my intended destination. In this stressful situation, I reached out to Berkshire Hathaway for assistance, and I must say, their responsiveness and support were commendable. They guided me through the entire process with great professionalism.

    I was pleasantly surprised at how straightforward the online claim submission was and to my delight, my claim was swiftly approved. Even more impressively, within a mere week, the funds were deposited directly into my bank account.

    am more than satisfied with the outcome and their outstanding customer service.

    Rudy L from VA
    Review Received: August 22, 2023
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    14 out of 15 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I called customer service to change the start date of the actual trip. This was done quickly with no additional charge. Overall, I was very pleased with the experience.

    Paul from FL
    Review Received: August 16, 2023
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    5 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Initial policy setup was straightforward, fees were reasonable, and early communication was thorough. Claims for unexpected delays in travel are still pending, so am still evualating the overall value of the insurance itself but am hopeful that it will prove handy to have because I travel a fair bit and the peace of mind would be well worth it.

    Celia from IN
    Review Received: August 10, 2023
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    5 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My initial flight was cancelled while I was on my way to the airport and I was rebooked on a flight the following day; it was fairly easy and quick to file a claim for my extra trip to the airport, and the claim was handled and granted within a week or so. This is my first time buying travel insurance and I'll definitely be doing it again!

    Lin from IL
    Review Received: August 10, 2023
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    Initial trip was delayed due to covid, needed to ask for change of dates with proof of change. It was done which I was pleased with, however, the process was not smooth and initially got different answers from different people.

    Lisa from WI
    Review Received: August 6, 2023
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    8 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Everything I needed for peace of mind. Agent answered questions to make my choices.

    Heidi from NJ
    Review Received: August 6, 2023
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    It was easy enough to make a claim. Now we are waiting for refund.

    Anna from FL
    Review Received: August 5, 2023
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    On July 27 I called you and spoke to Rhonda who was very helpful. I explained that we left the U.S. on June 28 for Reykjavik, Iceland to begin a cruise on the Greg Mortimer on July 1. The trip was cancelled as the ship got caught in pack ice and destroyed a propeller and was towed to northern Norway for repair. We were given half price off a shorter cruise departing Swalvard on July 8 and had to make our way there. She told me that I would receive an email with a link to the claim form. I'm still waiting for that link. Please advise. We kept all receipts regarding this.

    Pam from FL
    Review Received: August 2, 2023
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    6 out of 9 people found this review helpful