Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,119
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AVG. MONTH
783
Total Reviews
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SINCE 2016
973
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (973 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    155
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very happy with the service provided.

    Joanne from CA
    Review Received: June 8, 2023
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Good customer service - prompt, efficient, professional.

    Barbara from CA
    Review Received: June 8, 2023
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Crystal Cruise line filed for bankruptcy prior to departure date. Filed claim and was advised to refile after the bankruptcy was finalized and I have resolution notification from the bankruptcy court.

    Roy from NY
    Review Received: June 8, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Crystal Cruise line filed for bankruptcy prior to departure date. Filed claim and was advised to refile after the bankruptcy was finalized and I have resolution notification from the bankruptcy court.

    Roy from NY
    Review Received: June 8, 2023
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    So far so good ,only just returned. Made initial contact for claim form.

    John from FL
    Review Received: June 7, 2023
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    0 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I'm on the phone with them right now , transferred 3X to different people trying to get in touch with Berkshire Hathaway Travel protection claim department and I've been on hold for hours. No one had talked to me yet. I just want to know how to go about claims because I got hospitalized in the Philippines due to amebiasis. I brought with me all the hospitalization records and receipts. I just came back a week ago here in NJ . They were so fast when I applied , exact opposite now that I'm trying to file a claim. Please help me

    Celestina from NJ
    Review Received: May 30, 2023
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    24 out of 26 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Although my claim was filled successfully, the policy was completely misleading since I intended to purchase a 3 month policy and it only lasted 2 weeks.

    If anything were to happen outside of those 2 weeks I would've been completely on my own and also blindsided by the fact that my policy had ended early.

    Kobi from FL
    Review Received: May 26, 2023
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    15 out of 16 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Happy we didn’t need to use the coverage.

    Michael from FL
    Review Received: April 26, 2023
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    0 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Overall the process was easy but the filters did not seem to be as effective as I hoped. Not bad but it took a couple of tries to get exactly what I wanted. The policy comparison feature was very good it actuall showed a couple of details that were not obvious in the policy write-up.

    I was a bit surprised but very happy with Berkshire reaching out with an email several days before the trip to make sure I had the best contact information. I did have one question and called them and it was resolved very nicely by a very pleasant representative.

    We have a cruise next year and I will look at the BH policy for sure.

    Best of all the cruise went perfectly and we needed no claims!

    Patrick from NY
    Review Received: April 13, 2023
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    8 out of 10 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    great service and affordable.

    sam from FL
    Review Received: April 10, 2023
    Was this review helpful?
    1 out of 5 people found this review helpful

Last updated: September 23, 2026