Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    I know travel insurance is a scam, but I wanted to have some protection in the worst case scenario, not expecting my entire town to burn down while I was gone. This insurance would only reimburse my nominal expenses *if I could prove to them that my own house was COMPLETELY lost in the natural disaster* they will reimburse me to help me get home. I had to cancel plants to get home to evaluate the damage. And the pandemic made that near impossible. This insurance is a complete waste of time and money. Never ever again

    Ashley from CO
    Review Received: January 14, 2022
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The claim process was somewhat confusing however it was only filed a week ago so I will see how the process continues.

    dale from NY
    Review Received: January 14, 2022
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    4 out of 14 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The policy was more restrictive than we anticipated. We would have considered cancelling the trip due to significantly altered COVID restrictions in the country visited, but were told that wasn't covered. I do not think we would purchase again.

    Elizabeth from CT
    Review Received: January 12, 2022
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    9 out of 10 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Due to covid lock down we had to change our travel date. Berkshire quote to change date was more expensive than the original price, so didn't change it. May not use Berkshire again

    Gary from OH
    Review Received: January 12, 2022
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    I filed a claim they have not heard a word

    Warren from ME
    Review Received: January 12, 2022
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    8 out of 13 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    One star for question "Please rate your experience with Berkshire Hathaway Travel Protection during your trip" because I never went on the trip and n/a was unavailable.

    DJ from CA
    Review Received: January 11, 2022
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    3 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had to cancel my trip because my son was exposed to Covid and then he ended up getting it. I was told that the policy only covers us if we actually go on the trip and then he gets covid. Is that correct? I thought that I was buying a policy that protected me from loss due to covid in general. Please adivse and thanks.

    Susanne from CA
    Review Received: January 7, 2022
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    8 out of 10 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    You guys work so hard to find any reason to deny claims.
    What the purpose then of having insurance if you give the customers the run around ??

    Ihab from TX
    Review Received: January 7, 2022
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    9 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I went on my trip as planned to South Africa, Botswana, Namibia and Zambia. I've had a great trip and just am planning to stay a bit longer to avoid traveling during a busy time of the year with the recent surge, because we are quite safe where we are located in South Africa.

    My only disappointment was not being able to extend my policy, because I missed the deadline.

    I plan to file a claim for some medical issues that arose, but nothing as serious as COVID fortunately.

    Thank you,

    Marc Romanelli

    Marc from NM
    Review Received: January 7, 2022
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    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    too long of a wait to talk to someone at Berkshire Hathaway - but once I finally was able to speak to a human, my questions were answered.

    love to travel from CA
    Review Received: January 4, 2022
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    3 out of 4 people found this review helpful