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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,547
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AVG. MONTH
644
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Angela from TN
    Review Received: December 29, 2021
    Was this review helpful?
    2 out of 5 people found this review helpful

    This provided us peace of mind when our trip was interrupted by illness.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I broke a tooth 2 days before I was scheduled to leave. Called customer service. They looked for a dentist but due to the time and because I was leaving soon, could not help me. They will not cover costs once I get home and have it fixed even though I was injured on the trip. Waste of time, money and energy.

    DONNA from HI
    Review Received: December 22, 2021
    Was this review helpful?
    21 out of 22 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I bought this travel insurance very first time because of COVID.
    We did not get on the flight out because my husband was not feeling good.
    I emailed but I got an email back that I need to call 844 411 2487 #5.
    I called and no one was available, the business hour is same as my work hour which is so inconvenient for me.
    I will make time to call to claim but I'm very disappointed how they serve your client.

    AEYOUNG from WA
    Review Received: December 19, 2021
    Was this review helpful?
    5 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I did not get an email confirmation from Berkshire Hathaway, so I called to ensure I did have travel protection. I found out I owed more than originally charged. I got my email confirmation a few days before I left for my trip.

    Susan from NH
    Review Received: December 6, 2021
    Was this review helpful?
    9 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Professional, courteous

    Dennis from FL
    Review Received: November 27, 2021
    Was this review helpful?
    3 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    So far, so good. I've just returned home and am in the process of completing my claim.

    Charles from VA
    Review Received: November 21, 2021
    Was this review helpful?
    1 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I submitted my claim on 11/7 and I have not heard anything back. Not even a confirmation that they received my email.
    Claim #02443124

    Allison from CA
    Review Received: November 19, 2021
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    18 out of 22 people found this review helpful

    Review Updated: 12/18/2021

    So glad I had travel insurance while I was in South Africa as I needed to go to the Hospital there. Filling a claim was so easy too!

    Berkshire Hathaway Travel Protection policy: ExactCare

    Great way to compare pricing and benefits

    Vickie from NC
    Review Received: November 19, 2021
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    0 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Berkshire gave me the feeling of security, that I was in safe hands. Thank you

    FH from NH
    Review Received: November 19, 2021
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    2 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    My conversation with the customer setting agent was brief (I only had one question), but helpful.

    Jean from CA
    Review Received: November 14, 2021
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    4 out of 7 people found this review helpful