Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,832
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AVG. MONTH
575
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    I did not get an email confirmation from Berkshire Hathaway, so I called to ensure I did have travel protection. I found out I owed more than originally charged. I got my email confirmation a few days before I left for my trip.

    Susan from NH
    Review Received: December 6, 2021
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    9 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Professional, courteous

    Dennis from FL
    Review Received: November 27, 2021
    Was this review helpful?
    3 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    So far, so good. I've just returned home and am in the process of completing my claim.

    Charles from VA
    Review Received: November 21, 2021
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    1 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I submitted my claim on 11/7 and I have not heard anything back. Not even a confirmation that they received my email.
    Claim #02443124

    Allison from CA
    Review Received: November 19, 2021
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    18 out of 22 people found this review helpful

    Review Updated: 12/18/2021

    So glad I had travel insurance while I was in South Africa as I needed to go to the Hospital there. Filling a claim was so easy too!

    Berkshire Hathaway Travel Protection policy: ExactCare

    Great way to compare pricing and benefits

    Vickie from NC
    Review Received: November 19, 2021
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    0 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Berkshire gave me the feeling of security, that I was in safe hands. Thank you

    FH from NH
    Review Received: November 19, 2021
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    2 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    My conversation with the customer setting agent was brief (I only had one question), but helpful.

    Jean from CA
    Review Received: November 14, 2021
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    4 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Above comments are about the company and my interactions. My claim was rejected because the trip was canceled by the group who organized it, which was not covered. I won't hold that against Berkshire Hathaway.

    Bruce from PA
    Review Received: November 9, 2021
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    4 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very professional, easy to use, good coverage.

    Stephen from VA
    Review Received: November 4, 2021
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    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Cruise line canceled the trip. I requested a refund. After a little back and forth they sent me a refund. Overall very satisfied that it worked out.

    GREGORY from IL
    Review Received: October 31, 2021
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    7 out of 8 people found this review helpful