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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,180
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AVG. MONTH
779
Total Reviews
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SINCE 2016
974
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (974 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    156
  • 3
    93
  • 2
    35
  • 1
    51
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  • “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Always enjoy purchasing from them. Great service

    Aron from NY
    Review Received: December 28, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking the time to provide your feedback, we are happy you are satisfied with our service and look forward to doing business with your in the future. Safe travels!

    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The claims website was cumbersome and slow but it was approved quickly after submitting all the necessary documents.

    YW from TX
    Review Received: December 24, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Liked the coverage. Seemed simple.

    Chase from OH
    Review Received: December 10, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking your time to leave this review. We are happy to hear that the process was simple, and we wish you safe travels!

    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I just needed to feel safe and protected while in Spain. Thanks

    Caesar from NY
    Review Received: November 27, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They have been prompt and clear in their instructions. I’ve been away from home so will file the documents in December.

    Jennifer from TX
    Review Received: November 25, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    MICHAEL from FL
    Review Received: November 1, 2025
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    0 out of 0 people found this review helpful

    The emergency travel assistance company was fantastic and helped us all along the way. Could not have asked for better or more professional help when we needed it. Very glad we had the coverage!

    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I needed to submit a claim for trip interruption which was approved and paid quickly.

    BNB from ME
    Review Received: October 24, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Didn’t have a claim

    Dennis from FL
    Review Received: October 23, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    This all feels like a scam. I researched the best travel insurance policy and BHT was what was recommended. Unfortunately, it does nothing for me and I will lose all of my money on this trip. I wish I had known how little you will do for your customers when weather is uncertain during travel. I will never use this company again and WILL NOT recommend.

    Unhappy Traveler from WA
    Review Received: October 22, 2025
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    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Email CS was prompt and helpful

    Galen from NC
    Review Received: October 18, 2025
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    0 out of 0 people found this review helpful
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Last updated: September 26, 2026