Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,549
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AVG. MONTH
645
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    The only issue was that the online system wouldn’t take a credit card...and a representative had to call the next day to complete the transaction...otherwise, everything else went well. Thanks.

    Ibrahim from CA
    Review Received: June 12, 2021
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    5 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    pat from OH
    Review Received: June 11, 2021
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    9 out of 9 people found this review helpful

    Process was extremely efficient and quick. My claim was approved and received the check with in days! Thank You!!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    MY CLAIM WAS FOR MY 89 YEAR OLD FATHER. i FEEL THAT THE REQUESTS FOR FURTHER INFO FELT ENDLESS AND THE INSURANCE COMPANY WAS SEEKING A WAY TO SHAKE ME LOOSE AND NOT PAY

    rolen from NY
    Review Received: June 1, 2021
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    28 out of 31 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Excellent.

    Josh from NY
    Review Received: May 25, 2021
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    4 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Waiting for a successful answer for the inconvenience

    Jenny from GA
    Review Received: May 23, 2021
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    4 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I wasn't sure if we were covered for a couple of things and the representative Rhonda was so helpful and said to complete the forms and let the underwriter determine. She immediately sent the forms and was so accomodating. Great experience with you and them. Thank you!!

    Michele from NY
    Review Received: May 19, 2021
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    21 out of 22 people found this review helpful

    Review Updated: 06/16/2021

    I believe I was entitled to a small reimbursement for trip interruption due to a Covid requirement but the adjuster said Aruba did not have a quarantine in place but I did provide the letter from them requiring a 24 hour quarantine. Just not satisfied with Berkshire Hathaway.

    Berkshire Hathaway Travel Protection policy: ExactCare

    My praise is for Jody Bittner of Squaremouth. Due to lack of participation, my trip never went. Berkshire Hathaway said they would only bank my premium for 2 years, not give me a refund. I was not happy with this response. I reached out to Squaremouth. Jody responded and said he would contact the insurer. after 3 weeks of him trying to get an answer from them, I received an email from Berkshire Hathaway that they would refund my premium. In a week, I received a check for my full premium. Thank you again, Jody, for helping me to the desired outcome. Squaremouth, you get 6 stars out of 5!

    Charles from FL
    Review Received: March 21, 2021
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    23 out of 23 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I extended our coverage, trip delayed till 2/22. They made me pay more to extend, no one with travel guard had to pay so in the future Travel Gaurd only. I would not recommend any of this.

    LAURIE from CA
    Review Received: February 7, 2021
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    23 out of 23 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Since we could not go due to COVID restrictions, we rescheduled the trip. We called BHTP to see what could be done to cancel or reschedule the insurance coverage. We were told that it could be extended to cover our rescheduled trip, but it would involve an extra charge. In the end the extra charge amounted to about 75% of the initial policy cost. So in total we paid $496 for a trip that was initially $284, for the coverage we needed, then increased when the dates of the trip were changed. Somehow this seemed excessive, but it also seemed that we had no other choice. In these COVID times, air fares and hotels are allowing penalty free reschedules, but not insurance I guess.

    Darryl from WA
    Review Received: February 6, 2021
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    26 out of 26 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The cruise line cancelled my cruise. I have transferred this policy to another future cruise for September, 2021.

    Shelley from WA
    Review Received: January 12, 2021
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    5 out of 6 people found this review helpful