Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,744
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AVG. MONTH
585
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Our flight got canceled and our rebooked flight was not suitable for us as it had us sitting apart which was not going to work with our young kids. I wasn't exactly sure how to proceed so I called their number. I got an agent right away that explained our coverage and how to proceed in booking new flights. After we got back, we filed the claim and it was paid out in a reasonable amount of time.

    Jonathan from MD
    Review Received: August 25, 2025
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    Response from Berkshire Hathaway Travel Protection

    We greatly appreciate you taking the time to reach out regarding your experience. Last minute travel changes can be stressful and we’re so happy we could help. Safe travels in all your future adventures!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    The initial contact w/BHTP was very quick and professional.

    "No name please" from VA
    Review Received: August 24, 2025
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    Response from Berkshire Hathaway Travel Protection

    We appreciate you taking the time to provide feedback and we’re glad we were able to help! Safe travels in the future!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We filed a valid claim and were reimbursed in a timely manner.

    Kristine from PA
    Review Received: August 19, 2025
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    Response from Berkshire Hathaway Travel Protection

    We’re sorry that you experienced difficulties during your trip, but we’re happy we could assist in recouping the loss. We really appreciate you taking the time to leave a review. Safe Travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They were very prompt to answer any questions I had.

    Rena from NJ
    Review Received: August 16, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking the time to leave a review! We’re always glad to assist. Safe travels on all your adventures!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I took out an insurance policy for our trip to Mexico mainly for healthcare and medical evacuation coverage. When our flight was repeatedly delayed and then canceled I had to rebook on another airline. I remembered there was some trip delay and trip interruption coverage so I submitted extra charges I had to make that day such as an Uber to another airport, food and drink and added airfare on another airline. I was very pleased with the claim process. I simply had to file a claim and attach screenshots to an e-mail and await their decision. I was very satisfied with the outcome and the amount covered. I will definitely seek out Berkshire Hathaway for future insurance policies!

    Angela from WI
    Review Received: August 11, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We really appreciate you taking the time to tell us about your claims experience. We’re happy to hear that you found the process so easy! Safe travels in all your future adventures!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claim process was simple and straightforward. Response was quick with very good communication

    Daniel from FL
    Review Received: August 9, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re sorry to hear you had complications during your trip but are very happy we were able to assist! We wish you safe travels in all your future adventures.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Emilia from FL
    Review Received: August 8, 2025
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    My claim experience with Berkshire Hathaway Travel Protection went very smoothly and was handled much faster than I expected. The entire process was clear and efficient, and I felt well supported throughout. I am extremely satisfied.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Why does it take so long to respond. My trip was through 1 vendor and our trip was interrupted in the middle because I fell and broke my hip. Pretty simple. You approved the hospital and surgery so why is it taking so long to resolve the claim.

    Diana from NV
    Review Received: August 7, 2025
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Prompt response and guidance on what needs to be done. Awaiting reply on first part of the claim submitted pertaining to damaged and lost bags.

    Awaiting billing and medical paperwork from hospital to present second part of the claim pertaining to medical issues.

    Odalys from FL
    Review Received: August 1, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to provide your feedback! We’re so happy to hear everyone was prompt and helpful to you! We have received your initial paperwork and are in the process of reviewing it now. We hope everyone is feeling better and look forward to receiving the rest of the documentation so we can assist there as well. We wish you safe travels in all your future adventures!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    None

    Patricia A from TX
    Review Received: July 23, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to leave a review! We’re happy to see you had a positive experience and truly appreciate your support. If there is anything we can do to make it a full 5-star experience next time, we’d love to hear your thoughts. Your feedback helps us improve and continue providing great service. Safe travels!