Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,180
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AVG. MONTH
779
Total Reviews
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SINCE 2016
974
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (974 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    156
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    I have not received my check . My claim was approved several weeks ago. John Cole

    John from VT
    Review Received: October 13, 2025
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    Review Updated: 11/10/2025

    Good communication. Policy followed.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Jeanne from FL
    Review Received: October 11, 2025
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    0 out of 0 people found this review helpful

    Once Berkshire Hathaway received my documentation, my claims
    were processed, and my checks were issued quickly. Well done!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I called to set up a claim, but we wound up not needing it, so I didn’t file the paperwork necessary for reimbursement. But customer service was fantastic! I got all my questions answered when I thought we were going to need to file a claim. Ele

    Amy from NC
    Review Received: October 7, 2025
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They refused to pay the claim. Extremely disappointed with them. You took my money then gave me the run around and never paid it. Very dissatisfied

    Nancy from DE
    Review Received: October 2, 2025
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Great coverage for a great price. Worth the piece of mind when traveling.

    Connor from MN
    Review Received: October 2, 2025
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very helpful when I had to change the dates as I had mistakenly put the wrong dates in

    Heather from FL
    Review Received: September 26, 2025
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My parents had to cancel their trip after my father had a medical episode and was medically advised to cancel his travel plans.
    Filed the claim and immediately contacted the company to ask what was needed. We went back and forth twice, maybe three times but not for anything unreasonable, and their responses were within a reasonable time frame of 2-3 weeks.
    Today, without notice, we received the full amount of our claim. Three months start to finish. Would recommend.

    Joy from FL
    Review Received: September 19, 2025
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    One of the two travelers got Covid 2 days before departure, and we had to cancel the trip. We sent in a claim and are awaiting a resolution.

    Jane from WA
    Review Received: September 17, 2025
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    0 out of 0 people found this review helpful

    Review Updated: 10/15/2025

    The processing of my claim was quick and complete. Thank all involved in this settlement. Jane from Washington

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Great customer service! And able to access an agent right away!

    Lisa from CA
    Review Received: September 14, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We appreciate you taking the time to provide us with your feedback and are very glad you had a great experience. Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    It sure helped me in choosing
    my travel protection and helping me save as well.

    C. Ann from CA
    Review Received: September 11, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We appreciate you reaching out to share your experience! We wish you safe travels!

Last updated: September 26, 2026