Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
Calendar icon
SINCE 2016
103,119
Calendar icon
AVG. MONTH
783
Total Reviews
Star icon
SINCE 2016
973
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (973 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    155
  • 3
    93
  • 2
    35
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    We had extensive travel delays resulting in five cancelled flights. I contacted BHTP after our first night in a hotel (due to the delay), and they started a case # and told me to contact them once we were safely home. They were always helpful and considerate on the phone; I did call to check on the status of my claim, and was told it could take up to a week more -- and then it was completed the next day. I think perhaps more feedback on their part in terms of the claims process would have been helpful, but overall I was very satisfied, and will be looking to them for my future travel protection requirements.

    Diana from WA
    Review Received: March 6, 2019
    Was this review helpful?
    9 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Very easy to obtain. Since we have no claim, can't say anything about your claims process, which of course is very important to us.

    Roger from CA
    Review Received: March 5, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Cost effective, simple process. Customer service was reachable promptly an advised about medical problems while abroad. That gave me peace of mind to continue my trip.

    Juan Carlos from MA
    Review Received: February 27, 2019
    Was this review helpful?
    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Easy to get insurance and reasonable price

    James from NY
    Review Received: February 21, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Since we did not need to utilize the insurance it is difficult to judge. The only thing I could observe is that since we initially covered our trip with another carrier, and later had to increase the coverage and time, it was cheaper to get the coverage through Berkshire. This makes no sense to me, since the other carrier was already exposed. But then, if I ever understand insurance . . .

    James from FL
    Review Received: February 12, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Thank you for your excellent service, which is beyond my expectation. keep it up.

    Looking forward to being your return customer in my next travel!

    Debra from MA
    Review Received: February 4, 2019
    Was this review helpful?
    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Emergency evacuation assistance was next to useless.
    Claim for reimbursement for medical expenses # 02215361 is awaiting credit card statement to be submitted.

    Karl from MI
    Review Received: January 30, 2019
    Was this review helpful?
    7 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I talked to BH customer service regarding how to file a claim and the agent was very courteous and helpful. Please feel free to contact me in a month to see how the claim was handled. Thanks!

    Sandra from NH
    Review Received: January 22, 2019
    Was this review helpful?
    6 out of 7 people found this review helpful

    Review Updated: 02/19/2019

    Claim was handled to my satisfaction within a reasonable period of time and without any hassles.

    Berkshire Hathaway Travel Protection policy: ExactCare

    PJ from CA
    Review Received: January 21, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful

    Excellent and FAST service!

    Berkshire Hathaway Travel Protection policy: ExactCare

    We purchased our travel protection simply as a precautionary measure for our trip to Ecuador never believing we'd actually use it. My wife ended up needing emergency medical treatment. I cannot over emphasize how thankful we were that we purchased this policy and how grateful we are to Berkshire Hathaway and their incredible staff for all the help they gave us. They were not only very professional but also very kind in helping us get everything taken care of. That means allot when you're in a completely different country and a foreigner in the truest sense of the word.
    From our personal experience, my wife and I highly recommend Berkshire Hathaway travel protection.

    Matthew from PA
    Review Received: January 16, 2019
    Was this review helpful?
    12 out of 12 people found this review helpful

Last updated: September 23, 2026