Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,583
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AVG. MONTH
638
Total Reviews
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SINCE 2016
948
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (948 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    150
  • 3
    92
  • 2
    33
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    Berkshire Hathaway Travel Protection has been very attentive in getting back with me in regard to my my claim following my hospitalization. They are in the process of reviewing it now and hope for a positive outcome after a terrible experience during the trip.
    I chose this particular company because it came highly recommended by other traveling friends.

    Amelia from AK
    Review Received: October 27, 2018
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    5 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Clemencia from NJ
    Review Received: October 25, 2018
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    23 out of 26 people found this review helpful

    It is almost 8 weeks after I presented my claim and I have not had resolution. Please advise. Thank you

    Berkshire Hathaway Travel Protection policy: ExactCare

    I only used it to get reimbursement for a medical visit (non-emergency) while in the UK. I gave 4 stars instead of 5 stars because they a) needed more travel documentation than I had kept, and b) they were slow at sending a check. That said, they reimbursed me for 100% of the expense, and without every bit of travel documentation that they asked for. I would definitely use them again.

    Kris from WA
    Review Received: October 24, 2018
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    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    i'm really impressed with this market place. at first i thought it was too good to be true, but the service was excellent by both squaremouth and my provider.

    thanks!

    Julian from CA
    Review Received: October 3, 2018
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Fortunately, we had no incidents requiring a claim. However, based on interactions with Berkshire Hathaway , I am hopeful all would go well. We have arranged for 3 additional policies in the coming months.

    Heather from CO
    Review Received: September 12, 2018
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Knut from OK
    Review Received: September 8, 2018
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    3 out of 3 people found this review helpful

    The claim was processed fast and I received the payment within less of 1 month.

    Berkshire Hathaway Travel Protection policy: ExactCare

    As I didn't have an 'experience other than choosing your company and paying for the insurance there's nothing to report. An example of 'no news being good news?

    Regards
    M Treston

    Myrna from MN
    Review Received: September 8, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had problems with their website - I could never log in. (I created my account on the app). Then, after I began my claim, I couldn’t access the app. Granted, the customer service reps were very friendly when I called, but that takes time. There was little to no information from the claims adjuster. I had to call them to insure they’d received all of my documents.

    Lisa from NY
    Review Received: August 30, 2018
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Coverage options were clear and easy to understand.

    Brian from CA
    Review Received: August 24, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I called the 24hr assistant when I was very sick in Atitlan Guatemala, hoping I could get some help on what to do, where I could go for medical help. All they could tell me was that I had to get a doctor to sign a form. That is when I realized I was on my own.

    Russell from WA
    Review Received: August 15, 2018
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    15 out of 16 people found this review helpful