Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,521
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AVG. MONTH
658
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

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    91
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    32
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    We have the claims forms on hand and need to gather the information needed.

    So far, no problems.

    However, the claims forms seem to be difficult and somewhat confusing.

    Our daughter who deals with claims forms for insurance companies will help us sort through all the information this coming week-end.

    The folks with whom we have talked by phone have been very, very helpful so I believe everything will work out okay.

    Rev. Larry A. Dunster
    revrup@bellsouth.net

    803-735-0744

    Larry from SC
    Review Received: May 6, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your experience! If you have any questions or concerns regarding the documents please don’t hesitate to reach out to our claims team, we’re happy to help! You can email us at travel.claims@bhspecialty.com or call 855-205-6054.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My wife and I travel a couple of times a year. We use Squaremouth to purchase our travel insurance.

    My initial purchase of the insurance policy for a pending trip was easy and efficient. My “tour operator” changed the dates of my trip 30 days prior to departure. I contacted BHTP to change the dates of the coverage. This was also done easily and efficiently. My “tour operator” had said (via e-mail) he would pay for the cost of my flight changes. Unfortunately he has failed to pay for the changes and I have filed a claim to recover the loss.

    The on-line process to file the claim was straight forward and a positive experience. The email communication regarding receipt of my paperwork for the claim was appreciated.

    My experience with BHTP has been good. We would refer friends to Squaremouth for their travel insurance needs.

    Thank you.

    Patrick from MN
    Review Received: April 22, 2025
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    1 out of 2 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your experience! We’re happy to hear that your date changes were made easily and efficiently! If you have any questions about your claim, please feel welcome to reach out to our team at 855-487-1745. We wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Great and helpful service as we only want protection for a one way trip

    TC from FL
    Review Received: April 22, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for sharing your experience! Safe Travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My flight was delayed to the point where I missed my connection and didn’t make it to my destination in time for the hotel that I booked. I called the service number to call during travel and got voicemail saying the office was closed!

    SallyP from VA
    Review Received: April 19, 2025
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    1 out of 8 people found this review helpful

    Review Updated: 05/17/2025

    My claim was processed quickly! I had to supply additional documentation for the claim and in the end, it was successful. Thank you!

    Response from Berkshire Hathaway Travel Protection

    We’re very sorry to hear you experienced travel difficulties during your trip! We do offer 24-hour travel assistance via our partner, On Call International, which is option 5 in our phone system. I do see that we have received your claim submission, and we are in the process of reviewing the documentation you provided. We’ll be in touch shortly with any questions and/or the claim determination. We wish you safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The 2 people I spoke with to initiate a claim were very helpful. Our claim was processed and paid quickly. Very satisfied.

    Alan from CO
    Review Received: April 13, 2025
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    0 out of 5 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re sorry to hear that you experienced difficulties during your trip but are very pleased that you found the claims process to be helpful and quick! Thank you for sharing your experience. We wish you safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Julie from IN
    Review Received: April 11, 2025
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    1 out of 2 people found this review helpful

    Claim is still ongoing, submitted paperwork, was told it was not sufficient. Am told I need to submit a medical form, but my husband's doctor charges for those to be filled out, and I can't afford to pay the fee...so I'm out my travel expenses even though I submitted a form from his doctor saying he was not cleared to travel on the date of the trip. Very poor business practices, I won't use this company again.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We had to contact the 24 hour assistance to help direct us on how to proceed after my sister sprained her ankle. Called the number provided via email, and was told they no longer take care of this policy and to call another number. In a foreign country, a bit panic after the accident, need to go to hospital asap and was informed to call another number was a bit stressful. We decided we needed to go to the ER asap rather than call another number and waste more time to get medical assistance.

    LOANN from TX
    Review Received: April 11, 2025
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    1 out of 3 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re so sorry to hear that you experienced difficulties when trying to obtain travel assistance! The phone number on the email confirmation you received looks correct and should have taken you to our internal Service Team. We’re going to investigate what could have happened to make sure it doesn’t impact you again or affect any others. We’ll reach out to you directly with what we discover. We wish you safe travels in the future.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    was very easy to get the coverage!

    Problems---as I travel alot------and the coverage is for US citizens

    1. trip must begin in the USA and often I am ENDING 1 trip before beginning a 2nd ----with the return leg out of the USA!

    2. coverage should allow for trip beginning and ending anywhere-----if US citizenship is required and home residence is in the US!

    Steve

    Steven from GA
    Review Received: April 8, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for sharing your purchase experience! We’re glad to hear that it was easy! Our coverage does start when you leave your home and end when you return home. You may be able to insure multiple destinations depending on the duration of travel. Please feel welcome to reach out to our service team at 844-411-BHTP (2487). They’ll be happy to assist with your specific situation and any questions you may have.

    Berkshire Hathaway Travel Protection policy: ExactCare

    Professional, detailed, communicates well as necessary, fair, and responsive

    Robert H from IL
    Review Received: April 7, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you so much for sharing your claims experience! We’re glad that we were able to help and wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Eric from IL
    Review Received: April 6, 2025
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    2 out of 2 people found this review helpful

    I severely sprained my ankle on a cruise to Mexico recently and had to visit the cruise clinic. The insurance covered my xrays, visit cost crutches and an aircast. Quick reply and quick reimbursement. Whole process took less than 10 days from the time i filed.