Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,744
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AVG. MONTH
585
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
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    152
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    91
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    34
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Prior to our trip my wife had a stroke. We were able to cancel our reservations without using the insurance. BERKSHIRE refunded the cost of our policy. We will surely use them again.

    Bill from Florida from FL
    Review Received: June 2, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking the time to leave a review. We’re very sorry to hear about your wife and hope she is doing better. We wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    While I'm glad I purchased this policy, it is yet to be determined whether or not it has any value.

    It was hard to find my actual policy number to file a claim.
    While the customer service line answered in the middle of the night, which was great, they offered little if any assistance.

    I'm still waiting to hear back about my claim after one week.

    Jill from PA
    Review Received: June 2, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re very sorry to hear that you experienced complications on your recent travel and appreciate you taking the time to reach out. Feedback like this helps us grow and improve! We’ll be sure to review both the documents you received and the call that came in to determine how we could have assisted you better. I do see that a claim has been started and that documentation was received on Monday 5/26/25. Our processing timeframe is within 15 business days, so you should be receiving a determination very shortly. If you have any questions or concerns, please feel welcome to reach out to our claims team at 855-205-6054 or travel.claims@bhspecialty.com.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We spent a lot of money on this trip, and I was happy to have protection for if anything went awry. I added car insurance at a later date on two different cars, and it was really easy to add after the original policy was in place, and it was less expensive than the car rental agency's insurance (by far!) Customer service was great! They clearly stated the coverages and costs. I'm sure if I would have needed to make a claim, it would have been a seamless experience.

    Janet from FL
    Review Received: May 29, 2025
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    1 out of 2 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to leave a review! We’re glad that you found coverage easy to purchase and affordable. Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare

    Hollie from MT
    Review Received: May 23, 2025
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    0 out of 0 people found this review helpful

    I submitted a claim for a minor covered incident. The claim was approved relatively quickly. I will continue to use Squaremouth for comparing and purchasing policies and would opt for Berkshire Hathaway Travel Protection for future travel.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Can share more after I file the claim.

    Sharon from SC
    Review Received: May 23, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for reaching out! We hope your trip went well. I do not currently show a claim having been started on your policy, but please feel free to reach out to our claims team if you have any questions or concerns at 855-205-6054 or travel.claims@bhspecialty.com.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    It was fine and was glad I didn’t need to file a claim

    Inoj from IN
    Review Received: May 10, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We appreciate you taking the time to share your experience with us! We hope you’ll choose BHTP in the future and wish you safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    We purchased a policy that we thought allowed flexibility in the return date. We learned later that the policy was void because we did not provide proof of return tickets. My husband was injured and we returned in November. We believe full disclosure was not provided. We would like to ask that the premium be refunded.

    Rosaria from CO
    Review Received: May 8, 2025
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    1 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We have the claims forms on hand and need to gather the information needed.

    So far, no problems.

    However, the claims forms seem to be difficult and somewhat confusing.

    Our daughter who deals with claims forms for insurance companies will help us sort through all the information this coming week-end.

    The folks with whom we have talked by phone have been very, very helpful so I believe everything will work out okay.

    Rev. Larry A. Dunster
    revrup@bellsouth.net

    803-735-0744

    Larry from SC
    Review Received: May 6, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your experience! If you have any questions or concerns regarding the documents please don’t hesitate to reach out to our claims team, we’re happy to help! You can email us at travel.claims@bhspecialty.com or call 855-205-6054.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My wife and I travel a couple of times a year. We use Squaremouth to purchase our travel insurance.

    My initial purchase of the insurance policy for a pending trip was easy and efficient. My “tour operator” changed the dates of my trip 30 days prior to departure. I contacted BHTP to change the dates of the coverage. This was also done easily and efficiently. My “tour operator” had said (via e-mail) he would pay for the cost of my flight changes. Unfortunately he has failed to pay for the changes and I have filed a claim to recover the loss.

    The on-line process to file the claim was straight forward and a positive experience. The email communication regarding receipt of my paperwork for the claim was appreciated.

    My experience with BHTP has been good. We would refer friends to Squaremouth for their travel insurance needs.

    Thank you.

    Patrick from MN
    Review Received: April 22, 2025
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    1 out of 2 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your experience! We’re happy to hear that your date changes were made easily and efficiently! If you have any questions about your claim, please feel welcome to reach out to our team at 855-487-1745. We wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Great and helpful service as we only want protection for a one way trip

    TC from FL
    Review Received: April 22, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for sharing your experience! Safe Travels!