Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,180
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AVG. MONTH
779
Total Reviews
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SINCE 2016
974
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (974 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    156
  • 3
    93
  • 2
    35
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    I took out an insurance policy for our trip to Mexico mainly for healthcare and medical evacuation coverage. When our flight was repeatedly delayed and then canceled I had to rebook on another airline. I remembered there was some trip delay and trip interruption coverage so I submitted extra charges I had to make that day such as an Uber to another airport, food and drink and added airfare on another airline. I was very pleased with the claim process. I simply had to file a claim and attach screenshots to an e-mail and await their decision. I was very satisfied with the outcome and the amount covered. I will definitely seek out Berkshire Hathaway for future insurance policies!

    Angela from WI
    Review Received: August 11, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We really appreciate you taking the time to tell us about your claims experience. We’re happy to hear that you found the process so easy! Safe travels in all your future adventures!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claim process was simple and straightforward. Response was quick with very good communication

    Daniel from FL
    Review Received: August 9, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re sorry to hear you had complications during your trip but are very happy we were able to assist! We wish you safe travels in all your future adventures.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Emilia from FL
    Review Received: August 8, 2025
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    0 out of 0 people found this review helpful

    My claim experience with Berkshire Hathaway Travel Protection went very smoothly and was handled much faster than I expected. The entire process was clear and efficient, and I felt well supported throughout. I am extremely satisfied.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Why does it take so long to respond. My trip was through 1 vendor and our trip was interrupted in the middle because I fell and broke my hip. Pretty simple. You approved the hospital and surgery so why is it taking so long to resolve the claim.

    Diana from NV
    Review Received: August 7, 2025
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Prompt response and guidance on what needs to be done. Awaiting reply on first part of the claim submitted pertaining to damaged and lost bags.

    Awaiting billing and medical paperwork from hospital to present second part of the claim pertaining to medical issues.

    Odalys from FL
    Review Received: August 1, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to provide your feedback! We’re so happy to hear everyone was prompt and helpful to you! We have received your initial paperwork and are in the process of reviewing it now. We hope everyone is feeling better and look forward to receiving the rest of the documentation so we can assist there as well. We wish you safe travels in all your future adventures!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    None

    Patricia A from TX
    Review Received: July 23, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to leave a review! We’re happy to see you had a positive experience and truly appreciate your support. If there is anything we can do to make it a full 5-star experience next time, we’d love to hear your thoughts. Your feedback helps us improve and continue providing great service. Safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Their response was timely, claim process was straightforward and went smoothly.

    Nam from MD
    Review Received: July 12, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re sorry to hear that you had complications on your recent trip but we are happy to be able to help with your claim! Safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I tried to call and ask trip delay coverage as my flight got cancelled at 3am. I got thru one person but she was not the right person. She transferred me to the right number but it went thru the voice mail. what's the point of 24 hour assistance?

    JE CHUL from FL
    Review Received: July 11, 2025
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Unfortunately two of our party got sick during our trip, and the policy fully covered their medical expenses. We also had to change flights to come home early to care for my mother in law, who was traveling with us but not covered under our policy, as she also fell seriously ill during the trip. The policy fully covered that additional cost, as well. The illnesses put a damper on our trip, but it was a great relief to know we were covered for these additional costs. We would definitely purchase travel insurance from BHTP again.

    Michael from CO
    Review Received: June 30, 2025
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Getting sick during a trip is never fun, but we’re happy we could help cover the additional costs that came up as a result. We hope everyone is feeling better now and wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Reasonable price welcome.
    Travel Guard and others' prices r ridiculous.
    However, the proof of the pudding is in the claims experience, and I didn't have one, thankfully.

    So my ratings r kind of useless imo.

    Carol from FL
    Review Received: June 30, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to leave a review. We’re so glad you found our prices competitive and that your trip went off without a hitch. We hope we provided peace of mind during your travels, and you think of us again for your next adventure!

Last updated: September 26, 2026