Berkshire Hathaway Travel Insurance Reviews
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Overview
Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.
See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.
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“Berkshire Hathaway Travel Protection policy: ExactCare Value
A waste of my money to buy your travel insurance. My wife became ill with the flu and we had to cancel our entire trip. Because my wife didn't see a doctor and wasn't able to produce a report from the doctor with regards to her illness, I am being denied payment to settle my claim. A total loss of money, including your fee for the useless insurance you sold to me.
Wayne from FLReview Received: February 16, 2025Was this review helpful?5 out of 9 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionWe appreciate you taking the time to provide feedback on your claim experience and apologize that it has been frustrating. The plan you purchased does specify that an illness needs to be diagnosed or treated by a Physician. We do offer other plans where you are able to Cancel for Any Reason, should you be interested in that option in the future. We hope your wife is feeling better and wish you safe travels.
“Berkshire Hathaway Travel Protection policy: LuxuryCareLike all insurance - paid and hoped to never use it. Good price for good coverage.
david from AZReview Received: February 12, 2025Was this review helpful?0 out of 0 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueIt has been 16 days and when I followed up, they are behind on claims, I should wait. I will never use this company again
Linda from NJReview Received: February 11, 2025Was this review helpful?4 out of 4 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionWe apologize that this has been a frustrating experience. We always strive to process claims as quickly as possible and, to properly set expectations, we include our current processing timeframes in our requests for documentation – in this case 15 business days. In reviewing your claim file, we can confirm that your claim was opened on January 27th and we received your supporting documentation on January 28th. Based on those dates we would expect your claim to be fully processed by February 18th. We apologize if this timeframe seems long, but it ensures that we can fully review all aspects of your claim and reach the most accurate determination. We hope you’ll give us another chance to assist you with your travel insurance needs. Safe travels!
“Berkshire Hathaway Travel Protection policy: ExactCare ValueMichael from MDReview Received: February 7, 2025Was this review helpful?0 out of 0 people found this review helpfulProcess to enter claim was straightforward. Processing took a little longer than hoped. Claim was only partially approved, which was somewhat disappointing.
“Berkshire Hathaway Travel Protection policy: ExactCare ValueFrom past experience with BH travel insurance, I was frustrated that despite sending ALL the required documents online with the claim, they still requested some of the same documents in an email that I had already uploaded online. It appeared that the claim processors were not looking carefully at all the documentation that was provided and just delaying the claim unnecessarily.
None from TXReview Received: February 1, 2025Was this review helpful?11 out of 12 people found this review helpful“Berkshire Hathaway Travel Protection policy: LuxuryCarePiece of mind
David from TXReview Received: January 31, 2025Was this review helpful?1 out of 1 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareI have bought many travel insurance policies over the years. Usually, there is no reason for a claim. But, the true test of a company is what they do when you have a real situation. I had a long travel delay (over 8 hours in a Bogota airport) because of a missed connection. I submitted proof of the delay and copies of my receipts showing purchase of food, water, etc. It was a $75 claim in all. But, the receipts were in Colombian Pesos. Berkshire processed my claim within a reasonable time and reimbursed all but $6 of my claim. I felt that was a satisfactory resolution to it and am pleased that they took care of the expenditures resulting from my delay.
Overall: I would recommend them and buy another policy from Berkshire.
Justin from TNReview Received: January 29, 2025Was this review helpful?5 out of 6 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueWe did file a claim because our travel was delayed and our baggage was misplaced… late to our destination- but have not heard back yet…
Kerry from MAReview Received: January 19, 2025Was this review helpful?6 out of 10 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueYour travel insurance provided no insurance during a medical emergency for my wife while in Paris. Your tele support was useless and your insurance provided no value.
Vernon Gooden from GAReview Received: January 14, 2025Was this review helpful?13 out of 15 people found this review helpful“Berkshire Hathaway Travel Protection policy: LuxuryCareTold by BHTP that my small claim with full documentation will take 12-15 weeks to settle. This seems unreasonably long.
MICHAEL from FLReview Received: December 28, 2024Was this review helpful?11 out of 14 people found this review helpful