Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
Calendar icon
SINCE 2016
96,524
Calendar icon
AVG. MONTH
659
Total Reviews
Star icon
SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
  • Filter By
    Filter
    Sort By
    Sort
  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Excellent. I was looking for simple medical coverage for my spouse and I, she for two weeks and myself for about ten days of travel in Italy. We're of a certain age and are able to handle delays, cancellations and other travel issues, but did want something to get us in the hospital or doctor's office door if we took a fall, caught the flue or covid, or experienced any other medical problem. I was not about to pay the $200-500+ that policies covering non-medical eventualities cost. The policies we took out were very reasonably priced, really about the same as the daily cost of medical insurance at home.

    I had a question when enrolling. The person who answered the given phone number after just a few rings was helpful, and took the time to get back to the insuring company with an answer to my question. All for a very low cost policy.

    Best part was, of course, that we didn't need to use the insurance that we paid a very reasonable price for.

    Malcolm from DC
    Review Received: December 19, 2024
    Was this review helpful?
    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I called and talked to a representative who cordially assisted me and my needs.
    Great customer service!

    Dianne from TN
    Review Received: December 12, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    All went well and my agent was very clear and concise in providing me information.

    David from MO
    Review Received: December 12, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Melody from MD
    Review Received: December 3, 2024
    Was this review helpful?
    2 out of 3 people found this review helpful

    Quick process and payment.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My husband and I had to cancel our trip because my mother became very ill and was entered into Hospice. She then passed away.
    I notified Berkshire Hathaway on November 2 that we had to cancel our trip. My husband tried to contact Berkshire Hathaway on about November 16, after my mother died. We left them both of our phone numbers, emails, and
    home addresses. We have not heard anything from them.
    We have been very unhappy with their lack of service. We are only trying to recover our flight costs and rental car deposit.
    We have used Squaremouth before and have been pleased. This is very disappointing.
    Lois Gannon
    Cell: 309-912-0535
    Loisgannon@aol.com

    Dave from IL
    Review Received: December 3, 2024
    Was this review helpful?
    31 out of 33 people found this review helpful

    Review Updated: 12/31/2024

    I’m satisfied with the final result of my claim with Berkshire Hathaway Travel Protection. The only negative in my experience is that it took longer than I expected for the claim to be settled.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Knowing I had recourse if my luggage was lost or we were hit by bad weather was comforting

    Louis from PA
    Review Received: November 27, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I needed to increase coverage and it was a breeze working with Berkshire

    Elizabeth from OH
    Review Received: November 24, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I work in real estate with a Berkshire Hathaway company to I didn't have to think twice before buying insurance. I'll use them again on my next trip.

    Beverly from AZ
    Review Received: November 24, 2024
    Was this review helpful?
    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Very disappointed that I thought I was sold hurricane insurance and a CFAR policy which I chatted online with a rep through squaremouth prior to purchasing. I assured me that was the policy I needed and we had to leave bc hurricane Helene was coming and we under a state of emergency and Berkshire Hathaway wont pay.

    Teresa from MO
    Review Received: November 18, 2024
    Was this review helpful?
    9 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I made a claim for unreimbursed expenses related to a canceled cruise and have heard nothing back. No acknowledgement of my claim; no information about if or when it will be paid; NOTHING. Disappointing waste of money at this point.

    John from WI
    Review Received: November 18, 2024
    Was this review helpful?
    13 out of 15 people found this review helpful

    Review Updated: 12/16/2024

    I bought travel insurance to protect me from financial loss should something happen to our trip which it did. However, the fine print (my fault for not reading the fine print) informs me that cancellation of the cruise by the cruise company is not a covered loss. That seems pretty ridiculous thing not to cover. The ship had mechanical issues and could not sail. One would think, just reasonably, that this would be covered. However, it is not. So my issue is not so much with the claim experience as it is with the policy I purchased. Moving forward I will (and have) choose a different company with a better policy. READ THE FINE PRINT!