Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,583
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AVG. MONTH
638
Total Reviews
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SINCE 2016
948
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (948 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    150
  • 3
    92
  • 2
    33
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    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    Emergency evacuation assistance was next to useless.
    Claim for reimbursement for medical expenses # 02215361 is awaiting credit card statement to be submitted.

    Karl from MI
    Review Received: January 30, 2019
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    7 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I talked to BH customer service regarding how to file a claim and the agent was very courteous and helpful. Please feel free to contact me in a month to see how the claim was handled. Thanks!

    Sandra from NH
    Review Received: January 22, 2019
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    6 out of 7 people found this review helpful

    Review Updated: 02/19/2019

    Claim was handled to my satisfaction within a reasonable period of time and without any hassles.

    Berkshire Hathaway Travel Protection policy: ExactCare

    PJ from CA
    Review Received: January 21, 2019
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    1 out of 1 people found this review helpful

    Excellent and FAST service!

    Berkshire Hathaway Travel Protection policy: ExactCare

    We purchased our travel protection simply as a precautionary measure for our trip to Ecuador never believing we'd actually use it. My wife ended up needing emergency medical treatment. I cannot over emphasize how thankful we were that we purchased this policy and how grateful we are to Berkshire Hathaway and their incredible staff for all the help they gave us. They were not only very professional but also very kind in helping us get everything taken care of. That means allot when you're in a completely different country and a foreigner in the truest sense of the word.
    From our personal experience, my wife and I highly recommend Berkshire Hathaway travel protection.

    Matthew from PA
    Review Received: January 16, 2019
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    12 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Very good experience with claim processing. This is my first time dealing with travel insurance. I was very speculated about insurance. The experience that I had will provide me with confidence purchasing insurance in the future

    Xufeng from AZ
    Review Received: January 4, 2019
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I purchased this insurance to cover a very expensive ($60,000) cruise to Antarctica. Unfortunately, the cruise line cancelled the cruise. Every other vendor I worked with (airlines, hotels, pre-paid tours pre-cruise in Buenos Aires) gave us a full refund because the cruise was cancelled through no fault of our own. However, BH told us we would have to move the insurance policy to a different trip. We didn't have any other trips planned (certainly not at that price point), so just booked another cruise so we wouldn't lose out on the insurance money. They did refund us the premium price difference between the two cruises, but there were other companies out there that had better coverage for less money that we would have used, had we not been forced to use BH. My travel agent informed me that several other of her customers were fully refunded their travel insurance premiums when the cruise line cancelled the cruise; I am not sure why BH doesn't have the same policy. Since we didn't file a claim on this policy, I cannot rate their customer service regarding claims.

    Tami from NV
    Review Received: December 26, 2018
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Sandra from NY
    Review Received: December 24, 2018
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    6 out of 8 people found this review helpful

    I sent them everything they wanted which was quite extensive considering I paid $1500.00 for the policy and the claim was for approx. $305.00 according to my calculations however I received only 295.25. One Invoice was from the Philippines and was in Philippine Pisos, so I do not know what exchange date or rate they used. The problem of $10.00 is not an issue, my issue is with their handling of the Claim.

    I expected them to either reach out to me or explain in detail how they arrived at that amount. Not once did anyone reach out to me during that time.

    Finally I received an E-mail on Febr.7, 2019 informing me of the payment amount and that it would be made by check. I had given them instructions to send the payment to a different address than the original address that was on the policy number since we spend the winter in Florida. I answered the Febr.7 e-mail immediately reminding them where to send the check. Their response was a generic acknowledgment of my E-mail.

    When I had not received the check by Febr. 21, 2019 I finally called them and asked them where they send the check. They assured me that they cut the check on Febr. 7th and that it was mailed to the Florida address and that there were 2 weekends, one a 3 day weekend and that would probably the reason for the delay. If I did not receive it in the next few days to call them back an ask for Jojo who handled my claim and she would arrange to have a new check issued.

    I received the check yesterday, Febr.23rd and it was sent to my original address in NY. The post office there forwarded it to the Florida address.

    The reason I chose this policy mostly because of the brand - the company did not measure up - I am very disappointed.

    Berkshire Hathaway Travel Protection policy: ExactCare

    I called and was sent a claim form and number but didn't suffer any money loss , so I withdrew my claim.

    edward from IL
    Review Received: November 22, 2018
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I recommended it to my fellow travelers on the tour I was on. Good coverage, easy to access. I will use again when I travel.

    Maureen from CA
    Review Received: November 14, 2018
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Did not feel comfortable with the policy in general as compared to other coverage's other companies offered for a similar price. When traveling in the future, I will go with them.

    Liubov from MD
    Review Received: October 29, 2018
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    1 out of 6 people found this review helpful