Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,618
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AVG. MONTH
601
Total Reviews
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SINCE 2016
922
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (922 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    604
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    As I didn't have an 'experience other than choosing your company and paying for the insurance there's nothing to report. An example of 'no news being good news?

    Regards
    M Treston

    Myrna from MN
    Review Received: September 8, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had problems with their website - I could never log in. (I created my account on the app). Then, after I began my claim, I couldn’t access the app. Granted, the customer service reps were very friendly when I called, but that takes time. There was little to no information from the claims adjuster. I had to call them to insure they’d received all of my documents.

    Lisa from NY
    Review Received: August 30, 2018
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Coverage options were clear and easy to understand.

    Brian from CA
    Review Received: August 24, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I called the 24hr assistant when I was very sick in Atitlan Guatemala, hoping I could get some help on what to do, where I could go for medical help. All they could tell me was that I had to get a doctor to sign a form. That is when I realized I was on my own.

    Russell from WA
    Review Received: August 15, 2018
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    15 out of 16 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I am still waiting on an answer to see if the claim is going to be paid out. Check a few days ago was told still under investigation could take another 3 weeks

    Jessica from TX
    Review Received: August 12, 2018
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    20 out of 21 people found this review helpful

    Review Updated: 09/09/2018

    I kept getting different answers from company. Agent went on vacation without updating claim.
    Took over 32 days to complete.
    Customers service was very rude, when calling for an update.

    Berkshire Hathaway Travel Protection policy: ExactCare

    I was really annoyed to learn that you don’t cover glasses in the insurance. I would have assumed that was a logical thing to cover. I left both my glasses on the plane as I was very ill having picked up campylobacter on my stopover. Only to find they weren’t covered under the personal effects. What a rip off. Never buy this insurance again and will be sure to let my wide circle know about the mean minded company.

    Gabe from RI
    Review Received: August 9, 2018
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    This was the best decision I made when planning a trip. The policy I purchased was very inexpensive yet highly comprehensive. It was unfortunate that I had to use it, but being that I did need it I felt extremely confident in the plan I had chosen and felt no additional stress on top of what was causing my trip interruption. The claims center was extremely easy to speak with and accommodating. My claim was completed very quickly and the representatives seemed happy to be helping me navigate the process. Highly recommend to anyone who wants peace of mind while traveling.

    Ashley from NY
    Review Received: July 11, 2018
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The price was excellent value for money. The call center was very helpful and easy to contact.

    Kristyn G from TX
    Review Received: June 26, 2018
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Got sick, called, helpful OnCall International walked me through options. Followed up to make sure I got home safe and sound. Could not have asked for more.

    M from SC
    Review Received: June 12, 2018
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    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Experience was positive. Was concerned about the policy form not specifying beneficiaries.

    glenn from FL
    Review Received: May 17, 2018
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    0 out of 0 people found this review helpful