Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I received full insurance amount after fill out the claim in the short time. Your service is perfect! Thank you.
That's great to hear, Michael! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
After a little communication misunderstanding, the process went quickly and I received a check with in a few days. Very satisfied with the service. I would recommend using them for your travel insurance.
I sought some guidance before submitting a claim and was provided with "copy/paste" boilerplate. When I was finally able to dig through the fine print to conclude that my claim wouldn't be accepted, I was encouraged to submit one anyway. I spent a fair amount of time doing so, only to have it immediately rejected for the very reasons I postulated initially. What a waste of my time.
And it's ridiculous that a doctor's visit is required. All the advice on some common illnesses is that you shouldn't travel but that a doctor won't be able to do much for you. So that would be another waste of time and money. Never again.
Thanks for your review, Neil. We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. Claims for Trip Cancellations due to disabling sickness or injury do require in-person examination and treatment with a Physician and must first commence while your policy is in effect. This information is noted in the coverage section of your Plan document. Please reach out to us if you have any additional questions or concerns at customerservice@generalitravelinsurance.com
Filed the claim on May 17. I look forward to a callback. I can be reached at 337-794-2506. Name is Donald Morris. Thank you in advance. .
Hello, Donald. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at claims@generalitravelinsurance.com with any additional questions or concerns.
Representative was very kind and informative!
That's great to hear, Emma. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
I have booked a trip that was cancelled. A new less expensive trip was scheduled and the insurance was transfered to cover the new trip with a refund for the difference was issued.
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.
Really too early to comment. I filed a claim but have not heard back.
Rest assured, Lynn. At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-874-2442
I could not get the app to work before our departure. Thankfully, I/we didn't need it. The customer service person said the it person was the one to talk with. I did. S/he could not help me get the app working. Bummer. Still, good insurance!
Thanks for the feedback, Bridget! Our web team is making mobile changes a priority. We're grateful for your support and for your choosing us.
So far good
Review Updated: 06/21/2025
Prompt service
We do our best to offer an array of travel plans for our customers, Marc. We are happy you found the right coverage to fit your trip's needs. We appreciate your review and hope you have a great trip!
When I found I had purchased secondary insurance, I called to have it switched to primary even if I had to pay more. They refused and told me I'd would have to purchase another policy. And would not be able to get a refund on the other policy. I dont think this is right and was very disappointed. I will be letting everyone know.
We’re sorry to hear the purchase process was problematic, Candice. You can find info on the 10-day free look in the upper right hand corner of the /choose-a-plan page during purchase. It is also found here: https://www.generalitravelinsurance.com/free-look.html. Additionally, you can always call our Customer Service for assistance with your booking at telephone 800-874-2442.
We will consider your input for how to enhance this going forward.