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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
197,430
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AVG. MONTH
1,313
Total Reviews
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SINCE 2004
5,100
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,100 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3062
  • 4
    1031
  • 3
    417
  • 2
    134
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    237
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  • “
    Generali Global Assistance policy: Premium

    Our flight was cancelled by united due to the issues at newark airport and we missed 36 hours of our vacation, having to reschedule trains,cars,activities and we missed a night in our rental (nonrefundable). This is definitely in the spirit of what trip insurance is for, but generali denied the claim, because the united text message used the words air traffic controllers. This is not acceptable and is why the insurance field gets such bad reviews. I am NOT happy with this service!

    Nancy from NC
    Review Received: May 30, 2025
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    1 out of 5 people found this review helpful
    Response from Generali Global Assistance

    We appreciate your review, Nancy. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    We have had insurance on at least 20 international trips we have taken in the last 25 years. This is the first time we had to file a claim when my wife had serious health problems just before we were scheduled to go. Generali Global Assistance was very helpful and we feel we were treated very well as we got a refund from our cancelled trip. I would definitely recommend them to friends that are looking for a good insurance company for trips.

    Richard from CA
    Review Received: May 28, 2025
    Was this review helpful?
    1 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your feedback with us, Richard. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for your recommendation!

    “
    Generali Global Assistance policy: Standard

    It required scanning and emailing a lot of information, but was not unreasonable information, but they were very swift to review the claim and settle.

    Mary from AL
    Review Received: May 26, 2025
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review, Mary. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    I filed a small claim with them. It was very cumbersome to file. But after I compiled all the information they needed, I was told my payment was approved.
    But since then, I have not been able to know what is happening with the payment. Have been told to initiate a payment method, then was told the check was in the mail and then twice since was told to initiate a payment method.
    I have made numerous attempts thru email and have called customer support. then was directed to my case manager where I left a voicemail.

    We have used Square mouth in the past and were satisfied.

    Kenneth from NY
    Review Received: May 25, 2025
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    0 out of 6 people found this review helpful

    Review Updated: 06/22/2025

    They were very prompt with the payment. Would have been sooner but a mistake on my end.
    Very pleased. would use again.
    The case is closed

    Response from Generali Global Assistance

    Thank you for your feedback, Kenneth. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has left you a voicemail and sent you an email to offer further clarification . If you have any additional questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    No comment waiting for result of the claim

    tom from TX
    Review Received: May 24, 2025
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Tom. We apologize for the delay. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    It was easy to purchase easy to understand gave us piece of mind

    michael from MI
    Review Received: May 24, 2025
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    We are grateful for your review, Michael. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    Service was professional and knowledgeable

    Hardie&Sherri from FL
    Review Received: May 23, 2025
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear, Hardie. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    “
    Generali Global Assistance policy: Standard

    Nothing happened that required us to file a claim. So, we had no interaction other than signing up in the beginning.
    Let's hope this pattern continues.

    James from NY
    Review Received: May 23, 2025
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    We are grateful for your review, James. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Premium

    Easy to purchase travel insurance on this website. Generali was perfect for my needs. Text with CS with a few questions and they quickly replied with answers. Perfect insurance to give me peace of mind when traveling so far from home. I will definitely use Generali for my next cruise. Thank you. 😊

    Alma from PA
    Review Received: May 23, 2025
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear, Alma. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    “
    Generali Global Assistance policy: Preferred

    My travel policy is with Generali Global Assistance. I do have a claim for out of pocket car rental expense due to Airline flight cancelation. Waiting for review.

    Manohar from MD
    Review Received: May 22, 2025
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    0 out of 0 people found this review helpful

    Review Updated: 06/19/2025

    Initially we had communication problems with the required documents for the claim. I had to send it 2 times as the agent said they did not receive documents. I was thinking that it was a runaround to give up the claim. But finally on the third attempt documents were received by Generali agent. The whole process took about 2 weeks, a check was finally issued for the reimbursement for my travel claim.

    Response from Generali Global Assistance

    Thank you for your review, Manohar. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions, please reach out to us at (800)-348-9505 or via email at claims@generalitravelinsurance.com

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