Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The insurance is very fast and efficient...The claim was on point..
Thanks for sharing your positive feedback about the claims process, Lanette. We are pleased to hear that we were able to meet your expectations.
The claim making is a bit complicated rather than user friendly. It was just $200 car ride for missed connection flight and hired a car to catch up
We are pleased to hear your claim was resolved, and sorry to hear we didn’t meet your expectations with the claim process. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team to improve.
My claim was paid within 24 hours of my submitting it.
That’s great to hear, Robert! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved so quickly. Thank you for choosing to #TravelSmarter.
I had misplaced my insurance information prior to my cruise and I needed help getting it. It was so easy to get a copy of my coverage and I was impressed with how efficient and stress-free it was to get what I needed. Thank you.
Thanks for your positive review, Lisa! We're thrilled Generali Global Assistance provided the outstanding service you deserved.
They closed my claim even tho I sent the info they needed via email.
We appreciate your review, Grace. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at customerservice@generalitravelinsurance.com
Navigating the website and making a choice was pretty easy.
That's great to hear Carol! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!
Since I didn't need to file a claim, it is difficult to rate my experience.
We appreciate your 5-star rating, Marlene.
Generali has denied my claim because my husband has had arthritis for years and because he visited a doctor before our trip they have denied the claim. We have traveled oversees for 30 plus years and only his time did his arthritis both him. I am only asking for $1600 back instead of the 8000+ our insurance policy was for because both Delta Airlines and Priceline (even though they said we were not entitled to a refund) actually felt that we had such a claim that they issued us a credit. I will never purchase insurance through Generali again. They are cheaters. I am still working with my doctor because the reason we were not able to take our trip was because of pain in my husband foot after his ankle fushion. The pain is in the top of the foot not the ankle. That has healed perfectly. My husband is getting shot that seem to be working and if that should not work the doctor will go back in and cut the nerve on the top of the foot. The extreme pain occurred after the ankle fushion.
Thank You,'
Charleen Leneschmidt
828-305-3883
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Charleen. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. A dedicated claims team member has reviewed your case and while some plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at customerservice@generalitravelinsurance.com.
The GGA website for filing a claim did not work properly. After initial claim information submission, it would not allow uploading of the documents required and that we collected. We sent our documents via email, as instructed, but kept receiving emails from GGA that they didn’t have our submissions. It took several calls to find out there was a person (with a Name and Telephone Number!) that we could call whenever we had problems with the website or received incorrect emails.
That individual (a woman whose name I no longer have) managed to get all our paperwork together for a successful outcome, and we have received our claim check. She was amazing, whereas nothing else about the GGA process worked.
We appreciate your review, Corinne. We are pleased that you claim was paid, and we will use your feedback about the e-claim portal to make your experience with us even better in the future.
I found it difficult to find a phone number where I could get to talk to a live person. Once I found it the persons were helpful. The online claim filing is difficult for a non tech 75 year old as I. The online site I found hyper sensitive, glitchy. I filed a TRAVEL DELAY claim and it was resolved in 24 hours and I am awaiting the "check in the mail." I just filed a TRIP INTERRUPTION claim. It has been submitted and I waiting for the notice of resolution.
Review Updated: 05/07/2025
The website is not easy. The claim process itself is not so easy. BUT Generali paid everything I claimed!!!! I am pleased.
Thank you for sharing your feedback, Samuel. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at claims@generalitravelinsurance.com with any additional questions or concerns.