Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
The purchasing of insurance was easy-to-understand and I was able to easily compare different policies. I chose Generali as they were highly rated by other customers and affordable.
Camie from COReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Camie . We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs.
“Generali Global Assistance policy: StandardI fractured my left humerus. They got me back to the US but with some mix ups. I was in a remote area and they could not find transportation to airport so cancelled first flight they scheduled. I found transportation through my guide on my trip. I paid for transportation to hospital as well as transportation to airport and hotel stay. I provided these receipts multiple times but did not get reimbursed. I am grateful I got home and my insurance paying my medical bills.
Patricia from CAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/18/2025
It took time but finally got paid my out-of-pocket expenses
Response from Generali Global AssistanceWe appreciate your review, Patricia. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredMichelle from CAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulEverything worked out other than I could not get assistance creating a log in - so payment defaulted to a paper check which ended up fine. Otherwise, worked well, thank you.
“Generali Global Assistance policy: PreferredI filled a claim on 09/03 and have only received an acknowledgment but no other response. I am unable to provide a complete assessment of GGA at this point in time
DOT from WAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardTim from NYReview Received: September 7, 2025Was this review helpful?0 out of 0 people found this review helpfulTo start my claim, I initially tried to include all of the required documents to the best of my ability. The insurance company requested
one more document which I sent them promptly. Shortly thereafter, they sent me another request for 4 or 5 additional documents. I felt
like they were just making it hard to process the claim so I got frustrated. My claim was the result of the Air Canada strike back in August
so I decided I would attempt to try Air Canada directly to see if I could get some satisfaction.“Generali Global Assistance policy: Standardno issues
Todd from KSReview Received: September 3, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceYour feedback is valued by our team. Thank you, Todd, for your review.
“Generali Global Assistance policy: StandardSmooth & simple process to enroll; easy to contact helpful reps when questions arose
TR from NYReview Received: September 3, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Thomas. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thank you for your review.
“Generali Global Assistance policy: StandardIt's good to have generali insurance before my travel abroad, it's no hassle insurance like other
Rakeshkumar from GAReview Received: September 2, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Rakeshkumar! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardWe experienced a ten hour flight delay with our New Mexico trip. I filed a claim with Generali upon our return and just received approval on payment of this claim. I am just waiting to get further intel on the method of payment from Generali. It has been a smooth process thus far.
Christina from DEReview Received: September 1, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Christina. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredWhile at Sea I tried to contact Squaremouth but was unable to so called as soon as I got off the ship.I was given all the information I needed to start a claim.
Mary Lou from WAReview Received: August 30, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Mary Lou. We’re sorry you had trouble reaching us during your trip, but we’re glad we could assist you in starting your claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Last updated: September 15, 2026