Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
-
“Generali Global Assistance policy: Standard
Generali was very thorough in their investigation of my claim, which required some additional phone calls and paperwork on my part, but it all seemed reasonable and fair. And in the end they paid my full claim. Very satisfied.
Patricia from NYReview Received: April 26, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your positive feedback about the claims process, Patricia. We are pleased to hear that we were able to meet your expectations.
“Generali Global Assistance policy: PreferredKaren from CAReview Received: April 25, 2025Was this review helpful?0 out of 0 people found this review helpfulI was expecting the claim process to be a difficult, drawn-out process but was extremely pleased with how easy and quick the claim was handled. All their representatives were a pleasure to deal with.
“Generali Global Assistance policy: StandardThe insurance is very fast and efficient...The claim was on point..
Lanette from NYReview Received: April 23, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your positive feedback about the claims process, Lanette. We are pleased to hear that we were able to meet your expectations.
“Generali Global Assistance policy: StandardThe claim making is a bit complicated rather than user friendly. It was just $200 car ride for missed connection flight and hired a car to catch up
Hing-Sheung Eugene from TXReview Received: April 21, 2025Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe are pleased to hear your claim was resolved, and sorry to hear we didn’t meet your expectations with the claim process. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team to improve.
“Generali Global Assistance policy: PremiumMy claim was paid within 24 hours of my submitting it.
Robert from NYReview Received: April 19, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat’s great to hear, Robert! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved so quickly. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredI had misplaced my insurance information prior to my cruise and I needed help getting it. It was so easy to get a copy of my coverage and I was impressed with how efficient and stress-free it was to get what I needed. Thank you.
Lisa from NYReview Received: April 19, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for your positive review, Lisa! We're thrilled Generali Global Assistance provided the outstanding service you deserved.
“Generali Global Assistance policy: StandardThey closed my claim even tho I sent the info they needed via email.
Grace from CAReview Received: April 19, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Grace. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredNavigating the website and making a choice was pretty easy.
Carol from NMReview Received: April 16, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Carol! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!
“Generali Global Assistance policy: PreferredSince I didn't need to file a claim, it is difficult to rate my experience.
Marlene from GAReview Received: April 15, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your 5-star rating, Marlene.
“Generali Global Assistance policy: StandardGenerali has denied my claim because my husband has had arthritis for years and because he visited a doctor before our trip they have denied the claim. We have traveled oversees for 30 plus years and only his time did his arthritis both him. I am only asking for $1600 back instead of the 8000+ our insurance policy was for because both Delta Airlines and Priceline (even though they said we were not entitled to a refund) actually felt that we had such a claim that they issued us a credit. I will never purchase insurance through Generali again. They are cheaters. I am still working with my doctor because the reason we were not able to take our trip was because of pain in my husband foot after his ankle fushion. The pain is in the top of the foot not the ankle. That has healed perfectly. My husband is getting shot that seem to be working and if that should not work the doctor will go back in and cut the nerve on the top of the foot. The extreme pain occurred after the ankle fushion.
Thank You,'
Charleen Leneschmidt
828-305-3883Charleen from MIReview Received: April 10, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Charleen. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. A dedicated claims team member has reviewed your case and while some plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at customerservice@generalitravelinsurance.com.