Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Outstanding service and support. Answered phone quickly when I called. Sounded genuinely concerned about my health. Assured me I would be covered for extra expenses. I received a Zelle reimbursement for medical expenses the next day after I filed.
Stacey from NYReview Received: April 6, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your positive feedback about your experience, Stacey. Generali Global Assistance is committed to making every customer a satisfied one.
“Generali Global Assistance policy: StandardIt was a very painless experience insuring our vacation with General Global. Also, we were satisfied with the reasonable cost.
Denise from GAReview Received: April 5, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review, Denise.
“Generali Global Assistance policy: StandardCustomer service very helpful and nice.
Stephanie from CAReview Received: April 4, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe're thrilled Generali Global Assistance provided the outstanding service you deserved. Thanks for your positive review, Stephanie!
“Generali Global Assistance policy: StandardGenerali Global Assistance is slow in responding to claims, and their claim portal has limitations on the size of documents that can be attached. Therefore, I had to send an email to the claims address with the required documents.
I filed my first claim under the Trip Interruption. Because they denied the airfare I lost due to the interruption, I filed the airfare costs under the Trip Cancellation. I filed this 2nd claim one week ago and have heard nothing from Generali.
Cynthia from OHReview Received: April 3, 2025Was this review helpful?1 out of 4 people found this review helpfulReview Updated: 05/03/2025
Generali covered everything but the flight home from Seattle. Because the train could not leave Chicago due to an Avalanche, I was unable to travel to Leavenworth, consequently, no flight home was needed.
Due to the circumstances, I returned home from Chicago to Dayton on the next train out of Chicago on the same day I traveled from Dayton.
With this said, what coverage would I need to cover an unused flight because I never made it to my final destination?
Response from Generali Global AssistanceWe’re sorry to hear about the circumstances surrounding your claims experience. One of our dedicated Claim Representatives will look into this further, and be in touch with you soon. Thanks for your feedback and your patience, Cynthia.
“Generali Global Assistance policy: PremiumAn outstanding experience online (the instructions were extremely easy to follow), and my one call to customer service was promptly answered by a knowledgeable, efficient, and pleasant representative. I will definitely use Generali Global Assistance for my insurance needs in the future.
BETTY from NCReview Received: April 1, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Betty!
“Generali Global Assistance policy: PremiumOur travel date changed by a day. Changing the policy dates was easy.
Craig from NYReview Received: March 28, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Craig. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: Preferredthe website to file a claim is rather difficult. It froze on my, and at one point just stopped accepting an answer. I had to call their customer assistance line to figure out an alternative way to file the claim. It's a lot of work.
mary from MDReview Received: March 25, 2025Was this review helpful?1 out of 5 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, and sorry to hear that the claims process was cumbersome for you. We will share your feedback with our technical team to improve in the future.
“Generali Global Assistance policy: PremiumThought I bought a policy that included pre-existing conditions clause. But when my wife didn't fully recover in the normal timeframe from surgery that occurred one month before I bought the policy, Generali said that if she couldn't travel on the date I bought the policy, it negated the pre-existing conditions. How does one buy insurance well ahead of travel dates if health is a potential setback?
Michael from CAReview Received: March 25, 2025Was this review helpful?2 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your feedback and apologize for not meeting your expectations. One of our dedicated claim representatives will be contacting you to offer further clarification of the claim determination and to answer any questions you may have about the claim.
“Generali Global Assistance policy: PreferredWe send all information and waiting for answer.
Thank youAlexander Brikman from PAReview Received: March 23, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Inna. We strive to process claims within 30 business days from the time they are received. If you have any questions about the claim process, please contact Customer Service at 800-348-9505.
“Generali Global Assistance policy: StandardI felt the process for filing a claim was simple. The ease of being able to upload the documents needed was easy. I would recommend to others.
Dina from NVReview Received: March 21, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Dina. It’s great to hear that we were able to exceed your expectations and pay your claim!