Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
My travel policy is with Generali Global Assistance. I do have a claim for out of pocket car rental expense due to Airline flight cancelation. Waiting for review.
Review Updated: 06/19/2025
Initially we had communication problems with the required documents for the claim. I had to send it 2 times as the agent said they did not receive documents. I was thinking that it was a runaround to give up the claim. But finally on the third attempt documents were received by Generali agent. The whole process took about 2 weeks, a check was finally issued for the reimbursement for my travel claim.
Thank you for your review, Manohar. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions, please reach out to us at (800)-348-9505 or via email at claims@generalitravelinsurance.com
Had a suitcase left at security. We were required to inperson pick it up. But we chose to met our very tight connection instead of chasing it down to security in another terminal.
Called insurance they were worth less just read a statement and kept repeating statement.
The cost to have done so would have been about $2000.00 dollars instead left it behind and by trip end security changed to mailing from Ireland to home. It is expected on 5/28/25 it cost us to send $260 and not sure if all items are still inside. So waiting to file.
Review Updated: 06/21/2025
The many many sign up for every little yhis is very cumbersome and extremely time consuming and frustrating. Only a person very familiar with computer operations and willing to work through the frustrations is able to file a claim. That I had to submit my home owners policy policy deductible page amount was over the top for a $238.89 claim for loss suitcase mailing to states was CRACY. I will never use this Generali insurance company again.!!!
We’re sorry for not meeting your expectations, Sharon. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
I purchase insurance with my trip dates. Later I realized my trip was one day longer than I had thought. It was easy to reach a "real person"and change the policy to cover the extra date. I immediately received the revised policy.
That's great to hear, Patricia. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
I received full insurance amount after fill out the claim in the short time. Your service is perfect! Thank you.
That's great to hear, Michael! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
After a little communication misunderstanding, the process went quickly and I received a check with in a few days. Very satisfied with the service. I would recommend using them for your travel insurance.
I sought some guidance before submitting a claim and was provided with "copy/paste" boilerplate. When I was finally able to dig through the fine print to conclude that my claim wouldn't be accepted, I was encouraged to submit one anyway. I spent a fair amount of time doing so, only to have it immediately rejected for the very reasons I postulated initially. What a waste of my time.
And it's ridiculous that a doctor's visit is required. All the advice on some common illnesses is that you shouldn't travel but that a doctor won't be able to do much for you. So that would be another waste of time and money. Never again.
Thanks for your review, Neil. We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. Claims for Trip Cancellations due to disabling sickness or injury do require in-person examination and treatment with a Physician and must first commence while your policy is in effect. This information is noted in the coverage section of your Plan document. Please reach out to us if you have any additional questions or concerns at customerservice@generalitravelinsurance.com
Filed the claim on May 17. I look forward to a callback. I can be reached at 337-794-2506. Name is Donald Morris. Thank you in advance. .
Hello, Donald. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at claims@generalitravelinsurance.com with any additional questions or concerns.
Representative was very kind and informative!
That's great to hear, Emma. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
I have booked a trip that was cancelled. A new less expensive trip was scheduled and the insurance was transfered to cover the new trip with a refund for the difference was issued.
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.
Really too early to comment. I filed a claim but have not heard back.
Rest assured, Lynn. At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-874-2442