Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Premium
Paid first claim quickly. Waiting on second claim status. Initial review was fast. But now after providing additional documents it’s going slow to get reimbursed.
Jason from NCReview Received: August 30, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 09/27/2025
Hurricane ruined our plans. Claim was efficiently closed, even after some additional paperwork needed. Will consider using this product again. Made it easier to pivot to a backup.
Response from Generali Global AssistanceWe value your input, Jason. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThis is the most frustrating, enfuriating experience. It is near impossible to get someone on the phone. We purchased a travel insurance plan only to be told it is denied because of one thing or another. We are being asked to file against our home owners insurance, only to have the deductible which is more than the payout on the claim deducted from the total due. We purchased travel insurance to cover our losses if we did indeed incur any loss.
Elizabeth from AZReview Received: August 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Elizabeth. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredThank you for your customer service. Knowing I was protected through my vacation, made my trip more enjoyable.
Mary Edna from FLReview Received: August 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Mary Edna. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredGenerali was excellent at processing my claim. Within 2 weeks they had an ansfor me. Excellent company.
Holly from NYReview Received: August 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Holly! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardMary from INReview Received: August 28, 2025Was this review helpful?0 out of 0 people found this review helpfulI appreciate the great service from Generali Global Assistance. The phone support was great and the website was easy to use. My issues were resolved quickly. Thank you.
“Generali Global Assistance policy: PremiumI received my claim payment in 2 days after submitting TONS of paperwork. The claim process requires proof of payments with receipts, CC statements & bank statements. I submitted a cover sheet showing each item I needed to be reimbursed for. I was surprised how fast I received my refund. I would use this insurance group again.
Jean from KSReview Received: August 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Jean! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: StandardA friend of mine is a travel agent and suggested Generali as our insurance.
It was easy, fast and affordable. After printing out the policy, I felt I could "check that box off" and travel in confidence knowing all our emergency need would be met should we need them.Christine Ann from MDReview Received: August 25, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Christine Ann! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardThanks to your assistance, I found the exact type of insurance I needed at a reasonable price. Purchasing the policy was easy.
Ruth from ILReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback, Ruth. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: PremiumA little difficult to understand the various offerings especially when it comes to cancellations. Needed to speak with someone regarding that aspect.
Mary from NYReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Mary, we’re sorry if the purchase process wasn’t clear. We’ve asked one of our customer service team members to contact you and provide assistance with your coverage. Thank you for sharing your feedback!
“Generali Global Assistance policy: StandardVery bad experience
Absolutely disappointed
I been refused and dined with my claim
I provided information, but you only look for reasons why you don’t want to support me with my claimNina from TNReview Received: August 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Last updated: September 15, 2026