Generali Travel Insurance Reviews

The GGA website for filing a claim did not work properly. After initial claim information submission, it would not allow uploading of the documents required and that we collected. We sent our documents via email, as instructed, but kept receiving emails from GGA that they didn’t have our submissions. It took several calls to find out there was a person (with a Name and Telephone Number!) that we could call whenever we had problems with the website or received incorrect emails.
That individual (a woman whose name I no longer have) managed to get all our paperwork together for a successful outcome, and we have received our claim check. She was amazing, whereas nothing else about the GGA process worked.

I found it difficult to find a phone number where I could get to talk to a live person. Once I found it the persons were helpful. The online claim filing is difficult for a non tech 75 year old as I. The online site I found hyper sensitive, glitchy. I filed a TRAVEL DELAY claim and it was resolved in 24 hours and I am awaiting the "check in the mail." I just filed a TRIP INTERRUPTION claim. It has been submitted and I waiting for the notice of resolution.

Outstanding service and support. Answered phone quickly when I called. Sounded genuinely concerned about my health. Assured me I would be covered for extra expenses. I received a Zelle reimbursement for medical expenses the next day after I filed.

It was a very painless experience insuring our vacation with General Global. Also, we were satisfied with the reasonable cost.

Customer service very helpful and nice.

Generali Global Assistance is slow in responding to claims, and their claim portal has limitations on the size of documents that can be attached. Therefore, I had to send an email to the claims address with the required documents.

I filed my first claim under the Trip Interruption. Because they denied the airfare I lost due to the interruption, I filed the airfare costs under the Trip Cancellation. I filed this 2nd claim one week ago and have heard nothing from Generali.

An outstanding experience online (the instructions were extremely easy to follow), and my one call to customer service was promptly answered by a knowledgeable, efficient, and pleasant representative. I will definitely use Generali Global Assistance for my insurance needs in the future.

Our travel date changed by a day. Changing the policy dates was easy.

the website to file a claim is rather difficult. It froze on my, and at one point just stopped accepting an answer. I had to call their customer assistance line to figure out an alternative way to file the claim. It's a lot of work.

Thought I bought a policy that included pre-existing conditions clause. But when my wife didn't fully recover in the normal timeframe from surgery that occurred one month before I bought the policy, Generali said that if she couldn't travel on the date I bought the policy, it negated the pre-existing conditions. How does one buy insurance well ahead of travel dates if health is a potential setback?