Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I could never get through to a person. I have filed a claim, but had to do it by mail, as no other method worked. I am waiting for the signature card to be returned, to confirm receipt. There is a disconnect somewhere. Generali sent me an email saying they hope I enjoyed my trip, after I thought I had notified them I had to cancel. Now they are asking to contact me in 4 weeks about my claim, when they should contact me now.
In spite of the above issues, if they refund the money I lost as I had no choice but to cancel the trip, I will definitely up the number of stars to 5. Would I recommend this policy? At this point no. I also have no intention of using Generali Global again for any policy. I thought I purchased cancel for any reason for every trip. This is the first time I actually had to cancel a trip. It may be Generali does not consider the need for surgery right now for my sweet sheltie followed by 24-7 care and multiple frightening symptoms with multiple vet visits and multiple medications and... a "good enough" reason to cancel. In which case, shame on them
Jacqueline from COReview Received: March 18, 2025Was this review helpful?3 out of 5 people found this review helpfulReview Updated: 04/15/2025
I recommend you get your insurance elsewhere. I know I will.
Response from Generali Global AssistanceThanks for your feedback, Jacqueline. We’re sorry for not meeting your expectations. One of our dedicated customer service representatives will be reaching out to you to offer further assistance with your claim.
“Generali Global Assistance policy: StandardAfter reviewing my documents, generally found in my favor. The whole process was quick and simple.
Jeremy from NYReview Received: March 16, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are happy that you found the right Plan for your travel needs, Jeremy. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.
“Generali Global Assistance policy: StandardUploaded all my bills & received no return calls from GENERALi as to why my bills were not paid or processed.
Roy from NYReview Received: March 14, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Roy. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardIt was reassuring, knowing we had a reliable insurance for our trip .
Mark and Debbie from MDReview Received: March 12, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped with your travel experience.
“Generali Global Assistance policy: PreferredReal easy...They are sending a check shortly
Ronald from WAReview Received: March 11, 2025Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: PreferredNeededto call to extend my dates of coverage and they were helpful and took care of the issue right a way.
Peter from VTReview Received: March 7, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We appreciate your feedback.
“Generali Global Assistance policy: StandardI filed a claim 2 days ago and have not heard back
Andrew from CAReview Received: March 6, 2025Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Andrew. We strive to process claims within 30 business days. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardLooking for additional discounts on late purchases next time. I had a tough time using Generali this time because there were better deals available..
Jeffrey from CAReview Received: March 6, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe do our best to offer an array of travel plans for our customers. We appreciate your feedback, Jeffrey.
“Generali Global Assistance policy: StandardIt was difficult to get an agent
M from CAReview Received: February 28, 2025Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Margaret. We are sorry to hear that you had difficulty contacting a live agent. One of our dedicated customer service representatives will be reaching out to you soon to help with any questions or concerns that might have.
“Generali Global Assistance policy: StandardSo far I didn't get any reply from them. I message few times. No reply at all
THOMAS from NYReview Received: February 28, 2025Was this review helpful?2 out of 3 people found this review helpfulReview Updated: 03/28/2025
Worse customer service and bad company. If you contact them they never reply. Beware of this company.
Response from Generali Global AssistanceWe value your feedback, Thomas. We will have one of our dedicated Claim Representatives contact you as soon as possible to discuss the status of your claim.