Generali Travel Insurance Reviews

We had to cancel our trip within a week of our planned travel due to illness. We filed a claim and more than 30 days after filling we have had no contact whatsoever. Why does it take so long to provide the insurance benefit that we had purchased?

My handbag was stolen during my trip. I was shocked when I received a claim rejection due to trip cancellation even though I submitted my boarding pass. It felt like Generali was just trying to reject my claim for whatever reason. Took a few calls and emails before my claim was reviewed again and partially approved. Did not like my claim experience with Generali and would not recommend them.

This was the first time I purchased travel insurance. I cannot compare it to previous experiences of purchasing travel insurance. I thought the procedure of purchasing the insurance was straight forward. No need to use insurance so can't give feedback.

The on line claim process was very clear and straightforward. They did require complete documentation (nothing unreasonable) and I had or was able to obtain everything they needed. The settled my claim (flight cancelation caused an overnight hotel stay) within a couple of days after I submitted the paperwork. I will definitely use them again for trip protection.

June 11: I have only had one brief conversation with customer service since our return. I had no interaction during our trip. United airlines delayed our outbound originating flight which caused us to fly two legs instead of one in order to get to our international flight from Newark to Johannesburg. We were downgraded from first class to economy on these two domestic legs.

June 27: United Airlines informed us early in the day that our evening flight from Cape Town to Dulles was CANCELLED. We were provided no options to return in international business class. As a result, we cancelled our flight with United and booked our return through another airlines which resulted in more air time and more costs, both.

Filed claim... paid for trip quickly.. requested additional information/documentation for air fare and hotels. Waiting to hear back. Would use them again.

Very good

When my husband got sick in March we cancelled several trips for this year that had already been paid for. Only one was insured with Generali, the others were with various other companies. All claims were submitted the same week. Generali had the easiest claim application process, and paid the fastest. We were so impressed that we will use them for all our future travel.

SquareMouth was recommended to us as a good place to look for insurance companies. We used it on the last trip, and on this one.

It happens we used Generali Global Assistance on both last years, and this years trip.

Since our claim is in process, I can't comment on it.. -- Except to say that filing it was easy enough.

My wife and I along with another couple had to cancel a trip because of a medical event. The cancelation was after the refundable time-frame of a VRBO reservation. After gathering the necessary claim documents including a physician's statement, I submitted our claim online on a Monday and received payment directly into our checking account the following Monday - only one week later! No hassles, I didn't even need to talk to anyone. The Generali claim website was intuitive, easy to upload documents, and saved my information as I entered it.