Generali Travel Insurance Reviews

Starting a claim with Generali was easy. Following up with the various requirements was amazingly onerous. A couple times I was asked to provide the same information. From start to finish (and I did not delay more than a day between receiving a request and providing the info) it took 162 days! My situation was a major delay due to a diverted flight, originally going from SFO to FRANKFURT. We were diverted to Iceland because the crew timed out.

For any claim, be sure to keep your RECEIPTS AND CREDIT CARD STATEMENTS! Depending on the source you will need one or the other or BOTH. Please review your trip delay coverage, you might be limited to $150 to $200 per day. This does not cover the cost in any major city.

I was very happy with both the policy obtained from Generali and using SquareMouth to purchase the policy. I expect to purchase similar policies again. The only open issue is how will Generali perform if I ever have to file a claim. I do like that I was able to filter reviews so that I was able to look at only those which involved a claim.

my wife did break her collar bone. she received stabilizing care for her should ex-rays, an arm slinge, no other service
we are waiting for an itemized statement from the emergency room, so that we can submit to our primary Insurance and then the residual to you.
it is my understanding that we have to pay out of pocket and then you will re-imburse us?
I do not have an itemized statement as of yet and I was told to wait till I have everything and then submit! is this correct?
Or should I feel out the claim form now and provided discharge papers?
Also, she has meet with an orthopedic surgeon since we been back there is out of pocket expense will they be covered for this cost, being that the accident happens while traveling.
surgeon at this time it does not think surgery is required, required just follow up ex-rays.

I called during my trip to get assistance and start a claim. The representative was very nice but I never received the recommendations on where to seek healthcare or confirmation that my claim was started.

Fast! Settled my claim in less than 24 hours! Received payment immediately

Excellent company Have another one booked and will continue to book with you

Very easy to sign up. We did not use, but peace of mind for a trip of a life time

Interaction with pre departure customer service was good but requested ( and granted) credit has been delayed and will require follow up on my part, hence the rating of 3 stars.

They did amazing job of handling our claim. They settled it in about a week after submitting the necessary paperwork.. I will definitely use them in the future.

I was injured in Iceland and chose not to seek medical attention there for many reasons, the very dangerous weather conditions foremost. I am being told that I have no claim since I did not seek medical assistance immediately. My claim is for refund of am excursion that I was unable to complete approx $250. There is no way to submit the claim form without giving them proof of medical care. I wish I could talk to an agent.