Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
They did amazing job of handling our claim. They settled it in about a week after submitting the necessary paperwork.. I will definitely use them in the future.
Kenneth from GAReview Received: December 17, 2024Was this review helpful?11 out of 11 people found this review helpful“Generali Global Assistance policy: StandardI was injured in Iceland and chose not to seek medical attention there for many reasons, the very dangerous weather conditions foremost. I am being told that I have no claim since I did not seek medical assistance immediately. My claim is for refund of am excursion that I was unable to complete approx $250. There is no way to submit the claim form without giving them proof of medical care. I wish I could talk to an agent.
Nurse from NEReview Received: December 14, 2024Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your feedback, Judith and we are sorry to hear about your negative experience. One of our dedicated Customer Service Representatives will be contacting you to assist with filing a claim. In the meantime, if you have any questions, you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardClaim form was easy to complete and payment was immediate.
Jane from COReview Received: December 14, 2024Was this review helpful?7 out of 7 people found this review helpful“Generali Global Assistance policy: StandardHelpful and quick phone support. Could not get through the online security verification step to have the claim sent to our bank versus a check. The check did just arrive in the timeframe indicated.
JULIE from ORReview Received: December 11, 2024Was this review helpful?7 out of 7 people found this review helpful“Generali Global Assistance policy: PreferredExcellent work
Janet from TXReview Received: December 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: StandardAudrey P from GAReview Received: December 8, 2024Was this review helpful?0 out of 0 people found this review helpfulSo we missed our connecting flight due to a delay spending 40 mins on the tarmac. My husband is disabled and we had paid for extra leg room as he is 6’6”. We paid $400 for the extra leg room. And missed the connecting flight.
They put us on the next flight, however, we didn’t get economy plus and extra leg room. So I filed a claim, however, unfortunately our claim was denied stating that flight delay is not covered.
Extremely disappointed and the reason we bought insurance is for any flight delays.
“Generali Global Assistance policy: StandardStarted policy w incorrect dates and also added another traveler to the plan with customer service. They were easy to work with and made the changes without a hassle. I intend to file a claim for some emergency medical attention received on the trip and hope it will be as easy.
Brent from TNReview Received: December 7, 2024Was this review helpful?1 out of 2 people found this review helpful“Generali Global Assistance policy: StandardClaim was easy and straightforward to complete. Payment came very soon after filing. I will buy from SquareMouth in the future.
Jane from COReview Received: December 7, 2024Was this review helpful?2 out of 3 people found this review helpful“Generali Global Assistance policy: PreferredI made a small claim after the trip. The claim was approved in one day and I was notified to select payment method within three days to receive the claim payment. After selecting Zelle on day 1, the system was not able to verify my ID. I tried to contact the claims department via email regarding this issue but did not receive any feedback and the countdown continued. After day 3, the system said "Since you have not made a valid payment method selection within the last 3 days, you will receive your payment via CHECK.". It's good that the claims department notified me of the check issuance next day and the check was received in another 2 days.
All in all, the claims process was fast. I just wish that Generali Global Assistance could ensure their payment options work for the other clients.Pat from TNReview Received: December 6, 2024Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your feedback, Ying. We apologize for any inconvenience and for not meeting your expectations with the payment portal. We will share your feedback with our team to improve in the future.
“Generali Global Assistance policy: StandardPersonnel courteous and informative
JoAnn Estella from NYReview Received: December 4, 2024Was this review helpful?3 out of 3 people found this review helpful