Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I lived in San Diego for 20 years, Kensington. But when I spoke to you rep. I didn't know your headquarters was in San Diego. And by the,way the gentleman I spoke with exhibited perfect customer service skill sets. Engaging, very friendly, relaxed and very helpful. Say Hi to him for me.
Jeffrey from TXReview Received: November 5, 2024Was this review helpful?2 out of 5 people found this review helpful“Generali Global Assistance policy: StandardI would absolutely NOT recommend this company. It is when you go to file a claim that all the ambiguity arises. I have tried numerous times to get in touch with the agent who handled my claim and have not received any call back or any communication from her.
A small part of my claim was paid with absolutely no detail as to which items had been denied and why.You would be doing a dis service to your customers to keep them on your website.
I plan on using my social media to tell folks to stay away from Generali.
James from NYReview Received: November 5, 2024Was this review helpful?10 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, James. We’re sorry to hear about the circumstances surrounding your claims and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member will be in touch with you to help explain the claim determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThis has been going on for at least 2 months. I was very sick and cancelled the cruise. Generali is making a big deal out of this.
Eleanor from FLReview Received: November 4, 2024Was this review helpful?10 out of 12 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Eleanor. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been resolved and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI submitted a claim October 21 and there has been no movement on it yet. I am disappointed that the claim is taking so long to get reviewed.
Sharon from OHReview Received: November 2, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Sharon. We take customer service and the claims review process very seriously and strive to process claims within 30 days from the time they are filed. We're pleased to advise that your claim has been finalized and you should have received an email with details about the claim determination. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredLinda from AZReview Received: November 1, 2024Was this review helpful?2 out of 2 people found this review helpfulGenerali I felt was very efficient. They were easy to work with and processed the claim expediently. I would not hesitate to use them again.Thank you for making my claim process easy.
“Generali Global Assistance policy: PreferredRead, We’ve been using square mouth for all our travel with travel with Alan for years it’s convenient and since I travel with Alan is trusted, I trust the use of square mouth.
charlotte from AZReview Received: October 31, 2024Was this review helpful?3 out of 4 people found this review helpful“Generali Global Assistance policy: PreferredMy trip was uneventful except for a trip and fall the last night in the hotel. I did receive a skin tear. I was administered to buy hotel staff when I came back to the states. I went to urgent care and also to my doctor to follow up and I am fine, nothing to File a claim for.
Julie from FLReview Received: October 30, 2024Was this review helpful?1 out of 5 people found this review helpful“Generali Global Assistance policy: PreferredNo comment.
Kirk from NYReview Received: October 28, 2024Was this review helpful?1 out of 5 people found this review helpful“Generali Global Assistance policy: PreferredWe chose this company because of previous positive experience with filing claims.
Our claim is not yet complete, but so far everything is satisfactory.
Joan from NCReview Received: October 27, 2024Was this review helpful?5 out of 6 people found this review helpful“Generali Global Assistance policy: StandardMersiha from FLReview Received: October 27, 2024Was this review helpful?1 out of 1 people found this review helpfulClaim process is efficient and user friendly. Once the documentation was submitted, decision and payment were processed within a few business days.