Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We are in tg process of filing a claim.
But upon our return our house got hit by a hurricane and we have had no power or Internet for 5 days.david from FLReview Received: October 14, 2024Was this review helpful?0 out of 2 people found this review helpful“Generali Global Assistance policy: StandardGenerali was super easy to work with. Filing my claim online was simple. You can upload documentation from your phone and within 2 days I had a payment from them sent to me through Zelle. I will definitely use them again in the future and will highly recommend them to my friends and family for their travel insurance needs. Two thumbs up!
Kelli from CAReview Received: October 14, 2024Was this review helpful?4 out of 4 people found this review helpful“Generali Global Assistance policy: StandardSubmitted a claim a week ago for additional expenses due to "travel delay" i.e. our return flight was cancelled one day before departure. Sent a query this AM to Generali Claims Dept on how long processing a claim will take. No reply as of yet.
Brad from ORReview Received: October 10, 2024Was this review helpful?6 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Bradley. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please note, we strive to process claims within 30 days from the time they are received. Feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI got the help I needed in a timely manner.
GAIL from ILReview Received: October 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: PreferredWe had to cancel the trip. Generali's website was easy to use and easy to submit the required documentation. Reimbursement for the cancelled trip was made within 4 days of sumbitting the claim. I was impressed as this was a totally different experience I have had in the past.
Kathleen from AZReview Received: October 9, 2024Was this review helpful?12 out of 12 people found this review helpful“Generali Global Assistance policy: PreferredNever took the trip as scheduled. Had a non-covered issue.
We did rebook the trip and obtained new insurance.John from CAReview Received: October 8, 2024Was this review helpful?1 out of 2 people found this review helpful“Generali Global Assistance policy: StandardTravel assistance with attractions and excursions was very helpful.
Ronald from PAReview Received: October 8, 2024Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: StandardIsabel Tagle-Aviles from CAReview Received: October 7, 2024Was this review helpful?4 out of 5 people found this review helpfulNO, I would like to give you a 0 star.
So far I have talked to Mr Avion once and call him many times leaving messages and received no answer . Last Fruday ,I hear he is no longer with my case. Next I read a message that you are sending a check because I do not answer your e-mails. I keep having talks with the ansering service , but none of your employes are available . It has benn since September 12 that I am asking for help and I dont get it . Please call or send messages I can read“Generali Global Assistance policy: StandardThe claim was easy to complete minus a question about the airline's solvency. That question should be a criterion for your review before you issue the claim payment. Other aspects of the claim's submission process were efficient and user friendly. Additionally, the claim was paid in an unexpected time of 3 days. Thank you for making the process effortless
Cynthia from PAReview Received: October 6, 2024Was this review helpful?6 out of 6 people found this review helpful“Generali Global Assistance policy: PreferredThe 24 hour “assistance” was unable to find a place in Budapest that would provide treatment for a traveler. I called the places recommended by Generali but they were either for people with Hungarian national insurance or they were unable to see me. I used a new AI search app and found a fabulous place on my own.
For common tourist destinations, the insurance companies should be developing relationships with health-care providers who accommodate tourists.
Claire from CAReview Received: October 6, 2024Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Claire. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future.