Generali Travel Insurance Reviews

The process to purchase and customize the policy we needed for our family was straight forward. The customer service rep was helpful and accurate explaining how to set up the policy. The actual purchase was simple.

Iceland Air delayed my luggage on my flight to London. They then sent it to London a day later, by which time I had left for the USA. They shipped it to me, and it arrived 5 days later. I filed a claim for the delay and Generali agreed to pay it directly into my bank account. Very happy with their response and the claim process.

My luggage was misrouted in a transfer flight on my way to Finland. I did not receive it until the day before leaving Finland. It was a hiking trip and I purchase clothing needed to participate in the hiking. I have put in a claim with Finnair and have been told I may have to also put in a claim with my travel insurance.

We had to cancel our planned trip as my husband fell down a riverbank and fractured his spine. I filed a claim with Generali for all expenses that were not refundable. The amount of paperwork required by Generali is over the top extensive to include not only the original invoices, but the credit card statements for both the original payments as well as any refunds to the credit card and even costs we weren't claiming (airline tickets for which we received trip credits). We also provided the release paperwork from the hospital and the visit summary from the neurosurgeon's office stating my husband should not travel. My husband also had to sign a release so that Generali could access his medical records. When I was in the process of submitting the forms on the website, it clearly stated that a form for the physician to fill out was preferred, not required. I started the claim submission process approximately 9 August 2024 after I made all the cancellations and had received confirmations. I completed the submission process on 12 August 2024. On 15 August 2024 I received an email from Generali stating that I had to submit the completed physician's form within twenty days or the claim would be closed but could be reopened if the form was submitted. We gave the neurosurgeon's office the form and requested that it be completed and returned. As the form was labeled part 4, the neurosurgeon said that he couldn't fill it out without seeing parts 1 thru 3. He added that it was a worker's comp form. I provided this information to Generali but they never responded to my emails. On 4 September 2024 I received an email from Generali stating that my claim had been closed. The neurosurgeon finally filled out the required form and I submitted it on the weekend of 14-15 September 2024. On 18 September 2024 I sent an email to Generali, for which I received an automatic email stating it had been received, requesting confirmation that my claim had been reopened and requesting that my numerous emails previously sent be responded to. I have not received a response from Generali yet. I am shocked by the lack of client orientation that Generali seems to have. I paid for insurance and have done so many times when we have travelled. This is the first time I have made a claim, and I have found the whole process extremely difficult. It seems meant to discourage clients from completing a claim - more or less to wear them down. However, I will not give up, especially since I am due over $18,000. As Squaremouth recommended Generali, can Squaremouth help me by contacting Generali as they appear to not want to reopen my claim and won't respond to me.

My was ill before the trip and the doctor advise us not to do on the trip due lack of medication on board the ship. Therefore we have to cancel the trip. We made the claim with Generali Travel Insurance and it was easy. They approved the refund within a couple of days. We got our refund check in 10 days. We are so happy with the service and will purchase travel insurance through them.

Thank you for giving me the assurance of a reliable insurance.

Somehow, the name, Mark Swart auto filled into my name box, so the insurance was never in my name, officially even though all the information went to my email not his as far as I know. Anyway, I did try and ask somebody online to change it and I never heard back from him, which is disappointing. I will probably buy from somebody else next time, because there was no help in changing the name and how it even got there in the first place I don’t know.

Web site did not work right had to send claim though e mail & when trying to get my money web site did not work right did not recognize my account had to wait to get a check ..they said it was Bank of Americas fault

Easy to sign up, luckily I did not need the trip or health insurance while on our trip!

We had a luggage issue because our luggage did not make our second flight. We had to wait for 24 hours for our luggage and had to pay to have it delivered to us. I filed a claim when I got home from my trip. I was amazed at how fast I was paid back by Gererali. I will definitely use company again! Thank you!