Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,957
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AVG. MONTH
1,305
Total Reviews
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SINCE 2004
5,195
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,195 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3124
  • 4
    1038
  • 3
    430
  • 2
    139
  • 1
    245
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  • Generali Global Assistance policy: Preferred

    Linda from AZ
    Review Received: November 1, 2024
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    2 out of 2 people found this review helpful

    Generali I felt was very efficient. They were easy to work with and processed the claim expediently. I would not hesitate to use them again.Thank you for making my claim process easy.

    Generali Global Assistance policy: Preferred

    Read, We’ve been using square mouth for all our travel with travel with Alan for years it’s convenient and since I travel with Alan is trusted, I trust the use of square mouth.

    charlotte from AZ
    Review Received: October 31, 2024
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    3 out of 4 people found this review helpful
    Generali Global Assistance policy: Preferred

    My trip was uneventful except for a trip and fall the last night in the hotel. I did receive a skin tear. I was administered to buy hotel staff when I came back to the states. I went to urgent care and also to my doctor to follow up and I am fine, nothing to File a claim for.

    Julie from FL
    Review Received: October 30, 2024
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    1 out of 5 people found this review helpful
    Generali Global Assistance policy: Preferred

    No comment.

    Kirk from NY
    Review Received: October 28, 2024
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    1 out of 5 people found this review helpful
    Generali Global Assistance policy: Preferred

    We chose this company because of previous positive experience with filing claims.

    Our claim is not yet complete, but so far everything is satisfactory.

    Joan from NC
    Review Received: October 27, 2024
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    5 out of 6 people found this review helpful
    Generali Global Assistance policy: Standard

    Mersiha from FL
    Review Received: October 27, 2024
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    1 out of 1 people found this review helpful

    Claim process is efficient and user friendly. Once the documentation was submitted, decision and payment were processed within a few business days.

    Generali Global Assistance policy: Standard

    We are in a FEMA disaster zone thanks to back-to-back storms. Apparently, the "fine print" about a storm being "named" created a reason for Generali to deny paying for the hotel stay --that we could not make because our flights were canceled. The airline gave us flight credit, but would Generali reimburse us even a fraction of what we paid for the hotel? No. Truly insult to injury.

    LG from FL
    Review Received: October 27, 2024
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    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations, Laura. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel, and one of our dedicated representatives will reach out to you to clarify any questions you may have regarding the claim determination.

    Generali Global Assistance policy: Standard

    Very good after difficult initial conversation.

    Sarah from CA
    Review Received: October 25, 2024
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    The claim was approved very quickly. The money covered by your cancellation (25%) was received quickly. Selecting how we received the balance, the insurance payment was tediois. We needed to talk with a customer service representative, but we could never get by the virtual assistant. We sent six emails and the only two responses referred us back to the virtual assistant. A brief call with a human would have left us with a much better feeling.

    James from TN
    Review Received: October 24, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 11/21/2024

    Communication was sometimes difficult, but the refund was made correctly and quicker than stated. I highly recommend this company.

    Response from Generali Global Assistance

    We value your feedback and will aim to improve your satisfaction in the future. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was ultimately resolved.

    Generali Global Assistance policy: Standard

    First time having this insurance & hopefully I will be taken cared of with my claim which I have to file yet due to cancellation & interrupted flight. Thank you,

    Josephine from OH
    Review Received: October 23, 2024
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    0 out of 2 people found this review helpful

Last updated: June 20, 2026