Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: PreferredDavid from NCReview Received: October 20, 2024Was this review helpful?0 out of 0 people found this review helpful
Generalli misinterpreted our policy coverage, but once they realized that we were covered for our rental car claim, the process went smoothly. The agent was both pleasant and helpful.
“Generali Global Assistance policy: PreferredMy insurance and Princess are taking a long time to process their end, then i will begin with Squaremouth.
Beverly from OHReview Received: October 20, 2024Was this review helpful?0 out of 2 people found this review helpful“Generali Global Assistance policy: StandardWe ended up filing a claim with Generali Global Assistance because of a delay in a flight causing us to miss our connecting flight. The delay was because of a part that needed to be replaced. The claim was a valid, legitimate claim under the contract but they denied our claim several times. We persisted because it was obviously a valid claim and they finally paid the claim. It was frustrating that they didn't pay the claim with the original documentation that was given them because it clearly showed that it was a valid claim They were good at responding in a timely manner to all communications. This is my first experience in dealing with a travel insurance claim so maybe all companies are this frustrating when filing a claim. I will try a different company next time, though.
Stephanie from UTReview Received: October 19, 2024Was this review helpful?10 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Stephanie. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers.
“Generali Global Assistance policy: StandardMy experience was great. I have no complaints
Carol from NYReview Received: October 17, 2024Was this review helpful?1 out of 4 people found this review helpful“Generali Global Assistance policy: StandardWe are in tg process of filing a claim.
But upon our return our house got hit by a hurricane and we have had no power or Internet for 5 days.david from FLReview Received: October 14, 2024Was this review helpful?0 out of 2 people found this review helpful“Generali Global Assistance policy: StandardGenerali was super easy to work with. Filing my claim online was simple. You can upload documentation from your phone and within 2 days I had a payment from them sent to me through Zelle. I will definitely use them again in the future and will highly recommend them to my friends and family for their travel insurance needs. Two thumbs up!
Kelli from CAReview Received: October 14, 2024Was this review helpful?4 out of 4 people found this review helpful“Generali Global Assistance policy: StandardSubmitted a claim a week ago for additional expenses due to "travel delay" i.e. our return flight was cancelled one day before departure. Sent a query this AM to Generali Claims Dept on how long processing a claim will take. No reply as of yet.
Brad from ORReview Received: October 10, 2024Was this review helpful?6 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Bradley. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please note, we strive to process claims within 30 days from the time they are received. Feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI got the help I needed in a timely manner.
GAIL from ILReview Received: October 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: PreferredWe had to cancel the trip. Generali's website was easy to use and easy to submit the required documentation. Reimbursement for the cancelled trip was made within 4 days of sumbitting the claim. I was impressed as this was a totally different experience I have had in the past.
Kathleen from AZReview Received: October 9, 2024Was this review helpful?12 out of 12 people found this review helpful“Generali Global Assistance policy: PreferredNever took the trip as scheduled. Had a non-covered issue.
We did rebook the trip and obtained new insurance.John from CAReview Received: October 8, 2024Was this review helpful?1 out of 2 people found this review helpful
Last updated: June 20, 2026