Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Suitcase was damaged and contents lost on return from LA to Wash, DC (Dulles). Claim not honored because I did not keep purchase receipt on suitcase from 6 years earlier. Scam. Not again.
Thank you for sharing your feedback, Gary. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
It would have been nice to have an update report occasionally as they worked on the claim.
I called Square Mouth and discussed our planned trip with the representative. After explaining what type of coverage we wanted, she recommended two possible options. Both were excellent and the pricing was very reasonable. The whole process was fast, easy and very simple.
I interacted with the company when purchasing my insurance. The representative was very helpful and the transaction was easy to make.
Had to change the policy and it took one quick phone call
I was injured after the trip began, and a week after my injury the ship's doctor ordered us ashore for exams and treatment. The support from the Generali Global Assistance team was spotty. They said they would give us a choice of dates and flights to come home; they only presented one. When we tried to modify it, the rep I was speaking with said she entered the change, but got it wrong three times in a row. I had to look up flight schedules and suggest the combination that worked best, and finally they got it right. We are very happy with the final outcome, and the ground transportation was excellent, but many details were left hanging that we had to work out with whoever was on duty. Some of those reps need better training.
Thank you for your feedback Janvier. We’re sorry we didn’t meet your expectations. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible.
Your policy provisions were of the strongest of all the policies we reviewed with plenty of options. Pricing was also very favorable. I had questions about the option to cover car rental insurance and called the service rep. They were very informative and helpful in explaining the options. I would certainly use Generali for future trips and have recommended them to others. Great product coupled with great service and ability to get a quick connection to a live person is worth the 5 star rating
The Customer Service Rep I spoke to today was helpful in answering my questions and I will be filing a claim soon. I hope I have a better outcome for my claim with Generali than I had with IMG on my last trip as my claim was denied and it was the first travel insurance claim I've had to make.
I was easily able to add additional coverage as my plans changed. Thankfully no issues arose that would require a claim.
Very helpful with information on the phone. They sent us the forms to file a claim quickly.