Generali Travel Insurance Reviews

tons of unrelated documents required do not paid for all lossess due to trip cancelation.

Due to changes in our initial flight we were expecting to be stranded at our connection point. I called the 24 hr assistant line and got a REAL person in less than a minute, who answered my questions. We made our flights so no claims will be filed.

Everything went well, we were out of the country when the Microsoft crash happened and my wife called to see about extending the date if necessary and the customer service representative she spoke with was very helpful and explained what we would need to do in case the airlines were going to be down for several days. We were given peace of mind and able to enjoy the last two days of our journey.

About two weeks before departure, I had a medical emergency and had to go on kidney dialysis. I filed my claim the second week of June. The first week of July, Generalli "settled" my claim for $1000 less than I had submitted. The original trip was billed in GB Pounds, and it was paid in US dollars. In any event, they applied a totally wrong exchange rate.

I pointed this out in several phone calls, but the claims adjuster never returned my calls. I then wrote complaining, and specifically said don't send me a check because I do not accept the settlement amount.

I finally got an email from the adjuster, who asked me to prove my claim all over again, which I specifically did, sending her the credit card invoices showing the actual exchange rate conversion amounts from GBP to USD. That was three weeks ago.

I have called and written multiple times. In the meantime, the check for the lower amount showed up in the mail.

Then the claims adjuster called me at 6h30 AM and woke me up to say that she had all the needed info, but the file had to be elevated to a supervisor and she was waiting for the supervisor to look at the claim. That was another week ago.

So I've now waited seven weeks and still no sign of Generalli giving me the amount I have definitively proven to them was my loss .... twice. This is really, really, lousy service. Someone ought to be ashamed.

All positive so far

Both my wife and I got sick, and missed 2-3 days of golf. Would that qualify for a claim?

The Generali Claim portal was very easy to follow. After some follow up questions that were reasonable, my claim was paid in full.