Generali Travel Insurance Reviews

Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. Our Travel Assistance team is available 24/7 365 days a week by pressing 4 on our 800-874-2442 line. We also offer international calling. We strive to resolve all claims within 30 days from the time that they’re received. Your claim has been received and an email was sent to the email address on file with the additional information needed.

Thank you for your feedback, Steffany. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations as we take customer service very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the trip cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, a family pet is not considered a family member. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

We value your feedback Mary, and apologize for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your plan and since your trip length changed, there was indeed an additional payment due. We will have a supervisor review your case and re-train the customer service rep that worked with you to improve. We appreciate your feedback and your business.

Hello Richard. Thank you for sharing your feedback. We have received your claim and finalized it for payment. We have sent you several correspondences via email with answers to your questions and claim payment information. Since it appears you have not received those, we have requested that a Claims Representative reach out to you via phone. You should receive a call momentarily.